Customer Documentation Rep I

Home Care Delievered Clarksville , VA 23927

Posted 3 weeks ago

Are you looking for a rewarding career with a growing company? Come join our team! Home Care Delivered, established in 1996, is a fast growing medical supply company, providing medical supplies to customers in home and community based settings. We are looking for candidates who are career-minded, top-performers and who have the skill set and ability to develop, drive, implement, and deliver superior results. HCD has opportunities to grow within the company.

The Customer Documentation Representative will make calls to physician offices to follow up and obtain signed medical documentation.

Responsibilities:

  • Makes outbound calls to doctor's offices to follow up and obtain signed medical documentation.

  • Provides our physicians and customers with exceptional service experiences and communicate with physicians and customers in a professional, compassionate and knowledgeable manner.

  • Documents in notes all communications with physicians and customers including actions taken and all pertinent details. Is an expert in all document types to include explaining the document and why it is required for medical supplies.

  • Meets and maintains department productivity standards.

Requirements:

  • HS Diploma or GED required

  • Superior listening, verbal and written communication skills.

  • One or more years of customer service experience.

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Customer Documentation Rep I

Home Care Delievered