Customer Delivery Manager

Trinity Industries Inc Dallas , TX 75201

Posted 3 weeks ago

TrinityRail is searching for a Customer Delivery Manager based at the Dallas, Texas campus. This critical position will be responsible for managing relationships for a group of customers with the goal of delivering a premier end to end Customer Experience. This position will work across a high performing cross functional team responsible for all parts of the Customer Experience including sales, leasing & product manufacturing. The successful candidate will own and deliver performance across key Customer Experience drivers including service request responsiveness, order delivery quality & timeliness, regulatory compliance and other key account activities. They will be the face to the Customer and Sales while ensuring day to day operations are delivered flawlessly across the business including order fulfillment, customer service, product, accounts receivable and contract/lease administration.

What you'll do:

Be responsible for managing all aspects of the Customer experience and relationship for a specific set of Trinity Rail Customers including:

  • Own day to day account level needs for a set of Customers including fulfilling same day Customer support requests, order administration and resolve account level items including shopping estimates, timely compliance car Customer releases and other activities tied to delivering a premier Customer Experience

  • Develop strong external Customer relationships enabled through internal collaborative relationships across sales, leasing operations & product manufacturing

  • Build proactive Customer communication protocols to manage and exceed expectations

  • Identify specific account level plans to "anticipate & exceed customer needs"

  • Develop core Customer Management skills including rail industry technical acumen

  • Ability to handle challenging conversations (internally and externally), by creating workable solutions for the Customer and Business.

  • Create a "one team" mindset and environment in support of creating a customer experience culture

  • Be a change agent across the team in support of delivering our overall leasing strategic plan, including adopting our Salesforce (RailForce ONE) imperative

  • Bachelor's degree in engineering or business

  • 5+ years proven customer relationship management experience working directly with large fortune 500 companies

  • Rail industry background or leasing experience preferred

  • Technical background with manufacturing acumen preferred

  • Excellent communication & presentation skills with the ability to engage at all levels including front line, executive and directly with Customer's

  • Outstanding interpersonal skills for managing relationships with customers and across a matrixed organization (sales, finance, capacity planning, portfolio management, etc.)

  • Excellent at organization skills, time management and managing multiple priorities

  • Strong process, data and problem solving skills

  • Collaborative & accountable style with an ability to build strong partnerships at all levels of the business

  • Seen as a role model change agent

  • High energy and enthusiasm

  • Strong business maturity and acumen

  • Technology savvy including familiar with CRM systems, SaaS and big data

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Customer Delivery Manager

Trinity Industries Inc