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Customer Delivery Manager

Expired Job

Botify New York , NY 10001

Posted 3 weeks ago

About us:

Botify is the first unified suite of applications assisting enterprise SEO stakeholders in each phase of the organic search process including technical SEO, content and real keywords.

Often referred to by our customers as the advanced version of Google Search Console, Botify gives SEO stakeholders the data, tools, and diagnostics necessary to create and maintain high quality digital assets for search engines and voice assistants.

As a new standard in organic search analytics, Botify is now used by hundreds of leading international companies across industries including e-travel (Expedia, Luxury Retreats, Odigeo), e-commerce (Jet.com, Macys, Farfetch, Zalando), media (Axel Springer, Cond Nast, Refinery29), marketplace (eBay, RetailMeNot, Monster), and digital agencies (Merkle, iProspect, GroupM).

At Botify, we are customer-centric, ambitious, innovators, and a global team. Were innovators and disruptors at heart, answering the always changing complexity of enterprise SEO with bold solutions that meet and exceed our customer focused ethos.

Botify has offices in Paris, New York, and London, and claims over 500 enterprise customers.

Your Impact:

Are you as passionate about creating solutions as you are about providing an exceptional experience for every customer?

Botify thrives on the success of our customers, and were looking for strategic, results-driven Customer Delivery Managers (CDMs) to engage and enable Botifys customers to deploy and fully utilize the Botify Platform to achieve their business outcomes.

As a CDM, you will own the ultimate success of the Botify customers on-boarding experience, taking responsibility for the post-sales lifecycle of your portfolio from onboarding to project execution. Through your partnership, customers will derive maximum value from their investments using Botifys insights and recommendations, leading to project success, retention, and renewal.

Duties and Responsibilities:

  • Manage the on-boarding, implementation, and usage of the Botify Platform
  • Ability to understand clients business goals, to anticipate future needs and help determine the ideal solution
  • Coordinate the technical work to be completed by professional services resources with the Customer
  • Provide initial orientation of the platform to clients before implementation kick off
  • Communicating regularly with the customer to evaluate satisfaction, completion of success criteria, and ensure the implementation is completed on schedule
  • Provide SEO best practice and strategy recommendations
  • Liaise with Botifys Technical Support Team on customer support tickets
  • Partner with Customer Success Managers in driving client retention, and identifying business growth opportunities
  • Energized by solving problems and finding opportunities to make clients successful

What Youll Need To Be Successful:

  • SEO knowledge and previous experience in the SEO industry
  • Familiarity with enterprise software and/or hands on software implementation and delivery experience
  • Ability to create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist with experience in translating that passion into business impact for customers
  • Significant customer facing experience leading enterprise customers through business or technology transformations with large account/project management experience
  • We're looking for a team player with a passion for Search Marketing, and Digital Marketing in general, who understands how Botify can impact Digital Marketers' daily life and help them generate results for their customers

Why Botify?

Our team is customer-centric, innovative, collaborative and ambitious.

By joining Botify you will become part of a driven, diverse group of top talent. Our people are passionate about the business we are building and enthusiastic about the role they play in it.

With Botify, you will have the opportunity to directly impact company performance and be a part of a dynamic, exciting fast-paced environment.

As a Botify-er, you will benefit from numerous perks including a great work environment, competitive salary, flexible vacation policy, and global career advancement opportunities.

If youre the right person for the position, or you want to hear more about opportunities to work at Botify, send us your resume, work samples, or anything that could help us understanding your skills, and let us know why you should join our growing team.

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Customer Delivery Manager

Expired Job

Botify