Customer Data Specialist

Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.

We are Sustainability in Action - our promise to be environmentally responsible and to help our customers be environmentally responsible too.

Why choose Republic?

Joining Republic isn't just about taking on a new job, it's about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.

As a company, we are proud of our values and encourage those who share in our aspirations to join our team:

• We protect our colleagues and communities through safe practices everywhere, every day.

• We are committed to serving our customers and communities by going above and beyond to exceed expectations.

• We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.

• We are driven to deliver results in the right way.

• We encourage a human centered culture that honors the unique potential and dignity of every person.

POSITION SUMMARY: Under general direction from the Business Center Supervisor and with in-depth knowledge of the Company's services and processes, the Customer Data Specialist I works within a Business Center to review customer requests taken in by the resource center, and is responsible for the timely and high-quality data entry of customer information into the Company's billing system to ensure customer's concerns are resolved.

PRINCIPAL RESPONSIBILITIES:

• Provides first tier of support, effectively completing residential, reinstatement and general inquiry cases including, but not limited to, markets within franchise agreement areas.

• Performs a review of all cases with further investigation of cases that are inconsistent with the supporting knowledge management tool and providing resolution.

• Responsible for the integrity of data entered into the billing system, applying expertise and caution to ensure accordance with relevant regulations, local requirements and Company policies.

• Monitors daily workload.

• Demonstrates a thorough understanding of the systems employed by the Company, including but not limited to the Knowledge Management Tool, Republic Maps, Salesforce, the queue management and billing systems.

• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

• May assist BC management with developing action plans to resolve issues and build effective processes.

• Recognizes the impact of issues, delays and changes, and communicates with involved parties and/or management as needed.

• Maintains a positive, results oriented work environment and collaborates with fellow team members to achieve Company standards and expectations.

• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• One year experience in sales or customer service.

• Waste or service industry experience.

• Knowledge of basic computer functions and ability to use Microsoft Outlook, Word and Excel.

MINIMUM REQUIREMENTS:

• Minimum of 6 months experience in data entry and/or customer service.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.