Customer Data Mgmt Coordinator I

Job Description

Accountabilities:

• Data Accuracy - using the approved internet sites, the Data Quality Analyst verifies and/or updates contact/account information in InterAction. Information gathered and entered the database must be correct and should meet the Quality Standard. An audit procedure is conducted regularly with a passing rate of 95.00%.

• Completeness and Timeliness - this is measured through productivity. Productivity target is at least 30 records per hour. The number and type of record to work on may vary according to business needs.

• Attendance - the Data Quality Analyst II is also being rated on his/her absenteeism and tardiness stipulated in his/her Performance Scorecard.

• RESSPI Discipline Policy Adherence - refer to RESSPI Discipline Policy which applies to all employees

• Perform data stewardship/maintenance of customers data by reviewing data change management tickets and approving or rejecting changes made to data

• Research additional contact information where needed via LinkedIn and Web

• Association Clean-up (Internal InterAction tool) to associate people with companies

• Data Manipulation Skills

• As data is added to the system, it may be necessary to manipulate the data using tools like Excel in addition to using the internal tools built into InterAction to edit and clean the data.

• Detail Oriented

• The Data quality agent needs to pay close attention to details. Many times, when duplicate contacts are merged, there may be some cleanup tasks to eliminate "duplicate" addresses or phone numbers on the remaining contact. Sometimes phone or address "types" need to be changed to ensure a clean duplicate merge.

• Research Skills

• The Data quality agent will need to know how to perform research, both internally and using external resources, such as the Internet.

• Deduplication of contact data, run reports on duplicates and perform merge where appropriate

• Ensure data standards are and SLAs are met

• Communicate effectively on the status of tasks and projects in progress

• Confidentiality

• Due to the nature of the tasks performed, they may have access to private data that most users would not have.

• Planning & Organizing. Ability to anticipate the implications & consequences of situations & to take appropriate action to be prepared for possible contingencies.

Qualification:

• Bachelor's degree or equivalent experience

• Experience in data quality, analysis or working with CRM software along with a general understanding of typical Windows desktop applications. InterAction experience a plus.

• Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones.

• Ability to provide detailed information and along with the ability to summarize effectively for management.

• Ability to work under pressure and within an environment of constant change.

• Excellent organization and analytical skills

• Proficient in Microsoft Office products

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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