Customer Contact Sales Assoc

Frontier Communications Thousand Oaks , CA 91360

Posted 3 months ago

Customer Contact Sales Associate:

POSTED INTERNALLY: 8/31/2018 - 9/10/2018

LOCATION: 2560 Teller Rd, Thousand Oaks, CA 91320

HEADCOUNT: 25

UNION: CWA 9575 - VZ3 CBA 004

Summary

Serves as a principal link between the company and its high value residential customers.

Receive numerous contacts each day and ensure customer satisfaction and revenue growth through the sales of advanced products and services. Customer transactions focus on new service orders, moves and changes, but also include disconnects, billing adjustments, inquiries, arrangements, and solving customer problems.

Base pay starts at $13.31 per hour and up, commensurate with experience, with the additional potential to earn commission.

General Duties

Duties include, but are not limited to, the following:

  • On each customer contact the associate should:

  • Greet the customer and respond positively.

  • Obtain all information necessary to address the customer's need courteously and accurately.

  • Ask questions and listen for cues to additional customer requirements.

  • Make customized service recommendations and explain how company services will benefit the customer. Quote and compute rates accurately.

  • Address customer concerns and objections thoroughly and politely and obtain a customer commitment.

  • Use judgement in negotiating customer effecting issues (due date, credit requirements, credit issuance, etc).

  • Summarize the contact and explain what will happen next.

  • Ensure customer understanding.

  • Express appreciation for the customer's continuing business.

  • Ensure orders and adjustments are accurate and complete and follow-up promptly on any commitments made during the contact.

  • Operate various office machines including computers, keyboards, and CRT terminals. Able to perform multiple tasks simultaneously, i.e., communications, document processing and VDT usage.

  • Accountable for meeting established productivity and conduct standards such as customer satisfaction, revenue generation (sales), call handling time, order quality, billing accuracy and attendance.

  • May be required to perform additional duties and tasks as required by the Company.

Basic Qualifications

  • Tests Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

  • Experience Prefer prior Customer Contact experience.

  • Abilities and Skills Ability to perform several tasks simultaneously (talk, use reference materials, type, listen and anticipate customer's requirements and respond appropriately). Enjoy customer contact, sales and talking on the telephone for long periods of time. Requires patience and the ability to make decisions independently.

Training

Participate in all available training (including formal classroom, on-the-job and coaching) and read available information to better serve the customer.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Process Development Material Senior Assoc Scientist Cell Culture

Amgen Inc.

Posted 7 days ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 Career CategoryScientificJob Description The Material Sciences team within Attribute Sciences provides scientific and technical support to Amgen's commercial, clinical and development portfolio. This PD Sr. Associate Scientist will use their technical understanding of cell culture media, media supplements and how these impact process performance and product attributes. This role will involve close collaboration with internal material supply groups, Amgen Quality and our vendors to ensure uninterrupted supply of quality materials to Amgen. This position may include site technical visits and the opportunity to drive strategic improvement projects within Amgen and with our vendors. This Sr. Associate Scientist will also support troubleshooting activities and investigations associated with cell culture media and will also support our interactions with regulatory agencies through the support of submissions, questions and during inspections. Working in a matrixed global team environment this position will develop and implement state-of-the-art materials and connected technologies to enable advanced materials integrated solutions to advance the next generation of products and processes at Amgen. 10% travel: Domestic and International Basic Qualifications Master's and 3 years of Operations or Process Development experience OR Bachelor's and 5 years of Operations or Process Development experience Preferred Qualifications Masters' degree in cell culture 2+ years of experience in the pharmaceutical, biotech, or other industry which includes participation or experience with media development Experience with statistical data analysis such as design of experiments, regression, and multivariate statistics Experience with data visualization and analytical software (i.e Spotfire, JMP, Tableau) Knowledge or direct experience with state-of-the art advanced materials, sensing, and data acquisition A track record of demonstrated external scientific track record which may include peer reviewed publications, scientific conference participation or participation in industry working groups or panels Advanced scientific writing, problem solving skills and abilities with technology commercialization Previous experience working in a regulated environment and previous experience with interacting with regulatory agencies Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology. Amgen focuses on areas of high unmet medical need and leverages its expertise to strive for solutions that improve health outcomes and dramatically improve people's lives. A biotechnology pioneer since 1980, Amgen has grown to be one of the world's leading independent biotechnology companies, has reached millions of patients around the world and is developing a pipeline of medicines with breakaway potential. Join Us If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen. Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. . Amgen Inc. Thousand Oaks CA

Customer Contact Sales Assoc

Frontier Communications