Customer Consultation & Care Representative

The Go Daddy Group Inc Hiawatha , IA 52233

Posted 1 month ago

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 75 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

As an Customer Consultation & Care Representative, you are the first point of contact for customers all over the world! Whether they are a surf shop owner on the beach, a fashionista in Paris, or any one of the millions of GoGetters that use our products and service lines, you are here to help them KICK ASS on the internet! They will look to you to provide technical support. They will seek your advice on products and services that will make their webpage the most bad ass version that it can be!

  • This posting is exclusively for the Cedar Rapids, Iowa location.

Schedules are all 2nd. Please accurately list schedule availability on your prescreen form. Training is during the day.

Are you GoDaddy?

  • You enrich the lives of others and are inspired to provide a truly exceptional experience one customer at a time

  • You are an action oriented person who is a true self starter

  • You need a good challenge and opportunity for growth

  • You understand the privilege and obligation of being a part of a team

  • You thrive working in a fast paced dynamic environment

  • Excellent interpersonal and leadership skills

  • Strong understanding or strong willingness and aptitude to learn Internet and website technologies

  • Ability to interact and communicate effectively cross-functionally and with various levels of the organization

  • Must be able to diagnose and solve problems with varying complexity, using multiple tools and systems

  • A strong sense of humor is required. We do not take ourselves too seriously and we do have a lot of fun!

Do you have what it takes?

  • Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus

  • Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs

  • Knowledge of internet, social media and/or small business is highly preferred

  • Do you have a flexible schedule? We are a 24/7 company so flexibility is a must!

  • Excellent spoken and written communication

  • Strong interpersonal skills to include proven rapport building and sales techniques

  • Ability to deliver stellar customer service while troubleshooting a technical support call

  • Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers!

#LI-JA1

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Job ID R002658


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Customer Consultation & Care Representative

The Go Daddy Group Inc