Customer Consultation & Care Representative (U.S. Military Veteran & Veteran Spouse)

The Go Daddy Group Inc Hiawatha , IA 52233

Posted Yesterday

About GoDaddy

GoDaddy powers the world's largest cloud platform dedicated to small, independent ventures. With nearly 17 million customers worldwide and over 73 million domain names under management, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

  • This role will be Part-Time for U.S. Military Veterans & Veteran Spouses only*

Responsibilities

  • Manage customer accounts through high level of consultation

  • Directly responsible for selling GoDaddy products and services

  • Become a GoDaddy product expert that helps advise customers what the best solution to their goals are

  • Answer questions and troubleshoot issues related to customers accounts, billing, and products

  • Meet daily and monthly revenue targets and other metrics related to adherence, and survey scores

  • Field inbound calls from new and existing customers while working within a non-scripted call flow

Requirements

  • Served or serving honorably in the U.S. Armed Forces; or you are a Spouse of someone who has served or is serving honorably in the U.S. Armed Forces.

  • Accomplished experience selling and servicing technology products or services to small businesses and consumers is a strong plus

  • Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs

  • Knowledge of internet, social media and/or small business is highly preferred

  • Excellent spoken and written communication

  • Strong interpersonal skills to include proven rapport building and sales techniques

  • Ability to deliver stellar customer service while troubleshooting a technical support call

  • Meet or exceed expectations through a metrics driven performance standard. We want the best for you and for our customers

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need assistance completing an application for a position with us, please reach out to our Recruiting Team at Recruiting@godaddy.com

To submit your application to this position, please click Apply . On the next screen, after you click Apply, click Create to establish your candidate account. If you have previously created a candidate account, please slick Sign-In and use that account to complete your application.

Job ID R001731


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Customer Consultation & Care Representative (U.S. Military Veteran & Veteran Spouse)

The Go Daddy Group Inc