Customer Consultant

The Body Shop Braintree , MA 02185

Posted 2 months ago

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good - that's us.

Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet.

We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer.

Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We're fighting for what we believe in now more than ever.

No holding back. Breaking the mould has always come naturally to us, and we need someone who's not afraid to mix things up.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer's needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.

As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal

  • Ability to communicate and listen effectively

  • A genuine passion for beauty and the retail industry

  • Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose

Nearest Major Market: Boston

Job Segment: Retail Sales, Retail



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Seasonal

Kohls

Posted 4 weeks ago

VIEW JOBS 10/27/2020 12:00:00 AM 2021-01-25T00:00 Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around. ACCOUNTABILITIES * "Smiles and Says Hi!" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the "Yes We Can" policy efficiently resolving customer's questions and requests * Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer * Able to learn and adapt to current technology to assist customer needs * Delivers the highest level of customer service through effective problem solving * Solicits, opens and activates Kohl's Charge applications and loyalty programs * Ensures that all cash handling procedures are done in accordance to policy and procedure * Complete transactions accurately and efficiently while engaging customers * Flexible and willing to cross-train and work in other areas of the store, as needed QUALIFICATIONS REQUIRED * Ability to lift 50 pounds on an occasional to frequent basis * Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis * Adherence to Kohl's policy and procedures * Regular attendance * Effective verbal and written communication skills * Basic math and reading skills, legible handwriting and attention to detail * Ability to work as part of a team and interact effectively with others PREFERRED * Prior retail experience * Comfortable with the use of technology consistently while performing the required tasks Kohls Braintree MA

Customer Consultant

The Body Shop