Customer Communications & Training Internship

Clari Sunnyvale , CA 94085

Posted 5 months ago

Customer Communications & Training Internship

Here at Clari, we work hard, and then play hard, which is why it's an amazing place to work! As a member of the Clari Customer Success team, you'll get to work on real world problems - not busy work. Plus, we have a world-class leadership team you can sit with and learn from every day, we're funded by some of the most exciting venture capital firms in the Silicon Valley, and we have all the perks (food, company outings, activities & dogs in the office, etc.) you can brag to your friends about - if you're into that.

Customer Success is responsible for all things customer related. It begins with onboarding and educating new customers, driving user engagement, and ensuring they are getting the most out of the Clari product. You'll have to be upbeat, engaged, intelligent, and articulate, but most importantly, you need to be eager to learn. We don't expect you to know everything (we don't know everything either), but we do want you to learn with us and grow with us.

It's not easy transforming Revenue Operations for our customers, but with the team we've put together, there's no question we are going to accomplish something great. Wouldn't you want to be a part of that?

We're looking for a creative, driven individual to help us run customer training & webinar programs and build out our help center resources (best practice articles, videos, how-to guides, etc.). You'll help coordinate our live Clari University program where we train & certify our customer on Clari, and also help create the videos and content for a self-paced Clari University for our help center. You'll have the opportunity to not only learn how our product works, but also how top Sales, Customer Success, and Marketing teams use Clari and share those learnings with others.

The ideal candidate will be an excellent communicator, and comfortable with writing and designing documents (everything from Google Presentations to Help Center articles). You'll also ideally have some video editing experience. You're curious, excited to learn, and want to dive right in. You don't have to be technical, but you should be interested in technology and analytics and how things work.

If you're passionate, upbeat, and ready to think outside the box, this role is for you!

Responsibilities

  • Help support our live Clari University Program (where we train and certify our customers on Clari) and build out a new online, self-paced version.

  • Help organize and build content for webinars for our customers to share best practices and key use cases.

  • Support updating our customer-facing Help Center with the latest and greatest product information and design standards.

  • Work with Customer Success Managers and Implementation Consultants on building content to help them share best practices with our customers.

  • Think creatively about how we can scale to continue our quest in building a world class Customer Success team where we make our customers rockstars

  • Be ready to take on new challenges and projects! We always have something new going on!

Requirements

  • Sophomore, Junior, or Senior in College, ideally studying Communications or Business

  • Superior communication skills (presentation, written, and verbal)

  • Design skills and proficiency with video editing are a plus

  • Ability to prioritize, multi-task, and manage time

  • Strong empathy for customers

  • Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations

  • Proficient with a Mac, PowerPoint, Google Slides

  • Excellent problem-solver

Why Clari?

Clari is a fun and fast-growing Silicon Valley company. We were named as a 2018 Bay Area Top Workplace for the 4th consecutive year. Clari was recognized as one of the 10 Coolest Machine-Learning and AI Startups of 2018 by CRN and the Gartner Cool Vendor in Gartner's Tech Go-to-Market category. Clari earned a spot in G2 Crowd's Top 25 Silicon Valley Companies, and earned the #1 overall ranking for G2 Crowd's Top 20 Sales Analytics Software.

Here's why Clari may be the perfect next step for you.

  • Culture: promoting personal growth, independence, and teamwork.

  • Executive team: a savvy team on their third company with deep market experience.

  • Customers: leading companies that run their business on Clari.

  • Investors: top VCs Sequoia, Bain Capital, Tenaya Capital, Thomvest Ventures, Blue Cloud Ventures, and Northgate that make up our superb and supportive board.

Our team is made up of veteran entrepreneurs, brilliant engineers, tried-and-true sales professionals that have done this before and want to do it again, this time only bigger. What's left to add? You.

We are just a block from the Caltrain station in the heart of the Silicon Valley.

Let's talk about whether Clari is the logical next step for you.


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Customer Communications & Training Internship

Clari