Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Communications Manager

Expired Job

Availity Jacksonville , FL 32277

Posted 3 months ago

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

The primary role of the Customer Communications Manager is to inform new and existing portal and gateway users about the capabilities of our products.

The Customer Communications Manager owns primary responsibility for conveying information to provider offices about portal migrations and implementations, available products they underuse or never use, new functionality, free product training and healthcare education available for purchase. He or she owns secondary responsibility for communicating business issues that enhance existing customer retention and satisfaction.

In addition, the Customer Communications Manager will serve as editor for non-technical training department communications.

A moderate degree of business acumen and inquisitiveness is required: this is a business communications position with an expectation that the successful candidate will possess or acquire (within the first 3 months) a solid understanding of Availity's business operations and markets.

KEY RESPONSIBILITIES

Primary responsibilities

  • Serve as communications liaison for health plan and internal Availity stakeholders.

  • Work with alliance/account management to ensure everyone is in agreement with the communications approach/plan.

  • Lead communications-related project meetings and proactively identify and address communications/project gaps.

  • Consult with health plans on best practices around communications and marketing specific to the individual plan's markets.

  • Set onboarding/migration goals and establish metrics to measure progress.

  • Manage and execute on communications plans, schedules, roadmap, cadence, etc.

  • Review co-branded communication and marketing materials developed by health plan to ensure compliance with Availity brand standards.

  • Establish framework for ongoing provider engagement/adoption and support coordinate with other marketing members to align with current provider engagement strategies.

  • Consult with key stakeholders to analyze, develop, and execute on communication needs.

  • Align with training strategies to communicate appropriate training and education solutions to portal and gateway customers.

  • Manage inventory for consumable assets (market offer sheets, user guides, marketing collateral).

  • Draft communications for specific health plan needs beyond what's in the communication plan.

  • Work with marketing operations to manage communications volume and cadence.

  • Manage contractors for outreach as necessary.

  • Identify public relations opportunities that may arise while working with the health plans.

While having the right skill set may get you the job, fitting in with our culture will ensure your success. Our newest team member should be thoughtful and kind and enjoy the company of others. Having a good sense of humor is a big plus.

  • Other duties as assigned.

  • Infrequent domestic travel, 0-5%.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

EDUCATION AND EXPERIENCE

  • Bachelor's degree or higher educational certification in Journalism, Communications, Marketing, Information Technology or a related discipline.
  • 5+ years marketing communications, journalism or advertising background.

SKILLS AND KNOWLEDGE

  • Superior writing and editing skills; ability to communicate information visually; comfort and presence in speaking with executive-level employees; diplomacy. Writing samples will be required of candidates.

  • Demonstrated aptitude for creating straightforward messages about technically complex topics.

  • Proficiency in Microsoft Word, PowerPoint and Outlook.

  • Strong organizational and project management skills with track record of delivering on multiple, concurrent commitments with minimal supervision.

  • Proven ability to work with senior leaders--exercising sound judgment, interpersonal and political sensitivity, and business acumen.

  • Ability to work collaboratively in a rapidly changing and multi-tasking environment with numerous deadlines. Change flexibility and adaptability are "must-have" traits.

  • Ability to influence and coordinate the work of others in pursuit of common goals.

  • Detail-oriented, timely and service-oriented demeanor.

  • Relevant industry experience is a plus: health care, health insurance or information technology.

  • Working knowledge of a wide array of communication media, including: print, Web, multi-media, social media, etc.

  • Proven ability to conceptualize, develop and implement compelling communication plans and deliverables.

CUSTOMER SCOPE

  • This is a high performance team: successful candidate must be a team player, people pleaser and have inner drive/ ambition for getting things done.

  • This is also a fun team and one that lives our corporate values of Open and Inclusive Dialog, Customer-Inspired Innovation, Commitment to the Best Results for the Customer, and Building Trusted Relationships.

  • Must thrive amidst multiple competing priorities and deadlines

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Employee Rights Under Federal Labor Laws


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Marketing & Communications Program Manager (FullTime)

Nemours Foundation

Posted Yesterday

VIEW JOBS 10/20/2018 12:00:00 AM 2019-01-18T00:00 As one of the nation's leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. Nemours is seeking a Marketing & Communications Program Manager (FULL-TIME) to join our team in Jacksonville, Florida. At Nemours, each Associate plays a vital role in supporting the delivery of world-class pediatric care to the children we serve. The team based at our home office in Jacksonville, Fla. provides essential administrative, financial and technical support to Nemours operations across all locations. Job Duties The Marketing & Communication Program Manager is responsible for leading development and implementation of comprehensive, integrated marketing and communication programs for Nemours Children's Specialty Care operations in North Florida markets. This position services as an extension of the Director of Marketing to cover the full continuum of work and as the primary point of contact between clinical and administrative leadership of Nemours operations in North Florida and the Marketing and Communications department. Team Management * Facilitates and leads work with multidisciplinary team members including consumer insights, brand marketing, web design, content, physician liaisons, design services, public relations, social media, government relations and community relations to develop and implement approved marketing initiatives * Manages contracted staff Strategy Development * Manages development and implementation of strategic integrated marketing and communication campaigns for prioritized service lines to support Nemours business objectives in North Florida markets. * Maintains an in-depth understanding of service line goals, and profitability to inform marketing efforts. * Leads planning and execution of integrated campaigns through multiple marketing channels including advertising, earned media, social media and community relations. Financial Management * Prepares and provides oversight of marketing budgets for assigned service lines and geographies. * Provides ongoing stewardship to insure dollars allocated to marketing activities are optimized throughout the fiscal year. * Monthly monitoring of marketing spend against budget. Ensures invoices are processed correctly and in a timely manner. Analytical Capabilities * Accesses and interprets data from multiple sources in order to glean insight to inform strategy. * Conducts market analysis utilizing quantitative and qualitative market information to guide the development of differentiated programs, insightful marketing strategies and targeted tactics. * Analyze and report on campaign results including ROI and key performance indicators to evaluate the success of initiatives and guide future efforts. Project Management * Manages multiple assignments and relationships in two North Florida markets. * Display high competency in project management, working in a fast-paced and complex environment and working under multiple and competing deadlines. * Responsible for end-to-end campaign management including: establishing campaign objectives and strategies, identifying marketing channels, developing content, tracking progress and measuring success using data to analyze performance of campaign against key performance indicators. Tactical Execution * Proactively manages work with internal departments as well as external vendors to ensure all campaign activities are implemented on time and within budget. * Maintains creative oversight of marketing materials including adherence to brand standards Client Management * Serves as the primary point of contact in Marketing & Communications for clinical and administrative leadership of Nemours Children's Specialty Care operations in Jacksonville and Pensacola. * Provides consultation on marketing, communication, public relations and social media best practices. * Collaborates with service line administration and physician leaders to identify growth objectives and marketing needs for priority programs. * Serves as primary point of contact in Marketing & Communications with affiliated hospitals or community partners in Jacksonville and Pensacola. * Collaborates with Marketing & Communication leadership in partner organizations to develop and implement marketing programs that support the business objectives of both Nemours and its partners. Earned and Social Media * Identifies opportunities to advance the Nemours brand in social and earned media channels in Pensacola and Jacksonville. * Facilitates production and deployment of content for social and earned media opportunities. * Serves as media relations representative for NCSC, Pensacola and NCSC, Jacksonville. * Utilizes a keen sense of what 'makes' a story for a wide variety news organizations and a deep understanding of the elements needed to secure the interest of journalists in order to turn strategic priorities into positive earned media coverage. * Proactively identify issues that may impact the organization's reputation and facilitates development of communications plans to mitigate situation. * Serve as an organization spokesperson when necessary. Community Relations * Leads community relations activities for both North Florida markets including vetting sponsorship requests, identifying opportunities to strategically involve Nemours in community activities, and fulfilling requirements of sponsorships. Tracks and reports out the return on investment for all community relations investments. * This position description is not intended to be all inclusive. The Associate will also perform other reasonably related business duties as assigned by the immediate supervisor and other management as required. Job Requirements * Bachelor's Degree required. Master's Degree preferred. * Minimum of five (5) + years experience required. * Experience in healthcare marketing and project management preferred. * Proficiency in Microsoft Office products including PowerPoint. * Strong written and oral communication skills with the ability to actively listen and respond in a timely manner. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique "Bridge to a Healthy Future" pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings. Nemours Foundation Jacksonville FL

Customer Communications Manager

Expired Job

Availity