The Customer Communication Specialist serves as the initial point of contact for multiple BayCare Health System hospitals via hospital switchboards. The position is responsible for responding promptly to internal and external customer inquiries, transferring calls to appropriate areas, working through various emergency response codes/plans, scheduling customer appointments for various procedures and/or through various departments as well as resolving issues in an appropriate and timely manner.
Ensures prompt and proper contact with customer via standard scripts and procedures. Delivers world-class customer service in a high-stressed, fast-paced work environment. Team member needs to be self-motivated and have proven ability to multi-task between various systems and support service objectives.
Other duties as identified/defined. Proficiency in the following modalities within 240 hours of training: Customer Service and Emergency Response.
Maintains appropriate logs. 1 years of previous customer service and/or emergency response experience. Basic experience using Microsoft office or other computerized systems.Certifications and LicensuresNone Required
EducationRequiredHigh School or Equivalent
Reference summary for details
Specific SkillsRequiredWork with minimal supervision
RequiredWritten and verbal communication skills
RequiredMedical terminology use and understanding
RequiredComputer skills appropriate to position
RequiredCustomer service skills
RequiredAdministrative and clerical skills
Baycare Health System, Inc