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Customer Communication Copywriter Specialist

Expired Job

Cigna Nashville , TN 37201

Posted 3 months ago

Do you have a passion for making things easier for customers? Our customers are at the center of all we do at Cigna-HealthSpring and the Customer Experience team is a key part of making things better for those who have chosen to trust us with their health care needs.

The Copywriter Specialist role is critical to the work for the Customer Communications Oversight group within the Customer Experience team. The successful candidate will write and edit copy for Cigna-HealthSpring internal and external customer-centered communications, effectively empathizing with the customer's perspective.

This position will report to the Cigna-HealthSpring Customer Communications Senior Specialist.


  • Create, review and edit written customer communications to ensure they are easy to understand, put the customer first and align with the Cigna brand and mission.

  • Counsel on communications solutions to cross-functional business departments that help achieve business objectives. Implement tactics to communicate business and project priorities.

  • Develop high-quality, accurate communications materials for multiple tactical vehicles, including internal PowerPoint presentations, email announcements, and online and direct mail.


  • Bachelor's degree highly preferred

  • 4 years' experience in copywriting/editing; Health care experience a plus

  • Experience in layout and design principles a plus

  • Outstanding written communication skills, preferably in a colloquial, conversational manner

  • Energized by "fixing" things

  • Must be able to provide a portfolio of work

  • Excellent problem solving skills, including the ability to realistically assess situations, gather relevant information, identify causes, and make recommendations for solutions

  • Detail oriented and highly organized

  • Works well on a team with good interpersonal skills

  • Embraces and thrives in rapidly changing environment

  • Flexibility to adapt to changing deadlines and fast-paced, unexpected projects

  • Demonstrated proficiency in Microsoft Office applications [Particularly Outlook and Word]

  • Portfolio work

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Customer Communication Copywriter Specialist

Expired Job