Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Care Specialist-Full Time

Expired Job

Bassett Furniture Industries Incorporated Fort Worth , TX 76102

Posted 2 months ago

Customer Care Specialist

Often the first and last contact a customer has at a Bassett store is the administrative staff at the store. A friendly greeting and cheerful customer service sets the tone for a pleasurable shopping experience.

The support staff works with customers to arrange payment for merchandise, provide follow up on customer service issues, assist with accounts receivable, assist with point of sale transactions, schedule deliveries, conduct post delivery and service surveys, as well as provide information on many other issues and questions. They also provide administrative support for the store manager, design manager and design consultants.

Bassett administrative associates are typically compensated on an hourly basis. Full time (30 or more hours per week) positions with flexible schedules are available.

FLSA: Hourly, Non-Exempt

Job Summary

Customer Care Specialist (CCS) is responsible for providing excellent customer service in accordance with Bassett Home Furnishings standards. They respond to customer service requests resulting from deliveries, service or warranty claims.

CCS is responsible for satisfying customers needs by listening, assessing, responding and facilitating an effective resolution, and following through to completion. CCS processes and oversees the stores daily business and money transactions.

Reports To: Store Manager

Essential Functions

Oversee all daily bank deposits, balancing and accounts receivable;

Manage petty cash;

Responsible for collecting payments and customers order balance in full;

Process Third Party Finance transactions;

Responsible for pulling service information from Dispatch Track;

Assist with point of purchase ;

Schedule customer deliveries and conduct a post-delivery customer satisfaction survey;

Provide effective customer resolutions in a timely manner;

Process service orders and maintain communication with customer on service status;

Schedule services with customers and conduct a post service customer satisfaction survey;

Review open service orders with team weekly;

Assist with maintaining store appearance;

Assist with store inventory;

Report to work for schedule shift in a timely manner;

Perform other related duties or special projects as assigned.

Required Experience/Abilities/Skills

High School diploma or GED equivalency certificate;

Valid Drivers License and a maintained clear and safe driving record;

At least 3 years experience in a retail or service related business involving customer service;

Commitment to Bassetts Vision and Values at all times;

Ability to:

Answer multi-line phone system;

Communicate courteously with customers by telephone, email, letter and face to face;

Organize and manage multiple priorities (time management);

Provide excellent interpersonal and communication skills;

Work within a team with an enthusiastic attitude;

Assist objectively with problems involving various customer service situations;

Effectively use Microsoft Word and Excel;

Learn and efficiently operate the Bassett operating systems;

Lift and/or move up to 25 pounds;

Walk, stand, sit, use hands and fingers, handle or feel objects, use and/or control tools, reach with hands and arms, climb stairs, balance, stop, kneel, crouch or crawl, talk and hear, and see up close, in color, depth and distance vision, as well as the ability to adjust focus.

Bassetts blend of style, comfort and value has been trusted for more than a century (since 1902!) and makes it one of the most recognizable furniture brands in America. Today, Bassett has taken its craftsmanship and built a new reputation of quality custom furniture that can be made and delivered in 30 days or less.

We are passionate about developing fashionable and innovative furnishings at a great value, as well as offering a number of exceptional services to meet customers needs. We are proud of our long-standing heritage but, at the same time, squarely focused on innovating furniture retailing in the next 100 years.

Take steps now towards building a meaningful career with a growing company. Apply to join the design team at Bassett today!

Bassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category.

EEO/AA-M/F/V/D

Are you a returning applicant?

Previous Applicants:

Email:

Password:

If you do not remember your password click here.



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Care Manager Home Health Full Time
New!

LHC - Icims

Posted Today

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 OverviewLHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. More than 60 leading hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people. The Home Health Patient Care Manager is responsible for the overall supervision and coordination of clinical services. Coordinates and supervises an interdisciplinary team of staff to assure the continuity of high quality care to home health patients assigned to the team's area in accordance with physician prescribed plan of care, and all applicable state and federal laws and regulations.Additional Details Essential Functions * Receives referrals and ensures appropriate clinician and/or therapist(s) assignments for timely patient evaluation by signing off after authorization and plotting start of care (SOC) visits. * Coordinates determination of patient home health benefits, medical necessity, and ongoing insurance approvals. * Ensures patient needs are continually assessed and care rendered is individualized to patient needs, appropriate and reasonable, meets home health eligibility criteria, and is in accordance to physician orders. * Oversees and assures development, implementation, and updates to the individualized patient plan of care, as appropriate. * Manages and documents phone calls from physicians, clinicians, patients, referral sources, and communicates patient updates/new orders to clinicians. Uses coordination notes to document, as needed and appropriate. * Reviews assessments and plans of care daily, per assigned workflow, and consults clinicians with recommendations, as appropriate. * Coordinates all aspects of care with all disciplines, physicians, durable medical equipment providers, caregivers/family members, transferring facilities, and any other applicable healthcare providers. * Follows-up on lab and other clinical diagnostic test, physician contact, and significant changes in the patient condition to ensure adequate physician notification, follow-up, and needed plan of care modifications and communicates such to clinicians. * Schedules, prepares for, facilitates, and documents case conference/SOC reports and facilitates effective exchange of information across disciplines especially with adverse findings, changes in patient condition, daily and urgent updates, as necessary. * Assists clinicians in coordinating the transfer and discharge of patients from agency services as indicated by the physician. * Receives report from field clinicians prior to scheduled days off on patient status and ongoing needs. * Processes new orders and updates the visit frequency, as appropriate, when the oncall RN takes supplemental verbal orders which alter frequency going forward. * Writes and processes orders when taking verbal orders directly from the physician and communicates such to field clinicians. * Assures payer change documentation is completed properly and timely, as required. * Reviews clinician visit notes weekly to ensure timely, complete, appropriate, and accurate submission of all documentation by field staff. Takes necessary action to correct adverse findings and communicates trending to clinical director. * Reviews, evaluates, and supervises service delivery to ensure appropriateness of care and utilization of services, equipment, and supplies through activities such as random patient visits, medical record reviews and case conferences. * Enters infections and incidents/occurrences into the online Risk Management Incident Reporting System, as specified by policy. * Assists in the orientation of new agency personnel. * Provides direction and leadership to clinical team members in collaboration with the clinical director. * Provides direct patient care, as necessary, in accordance to scope of practice and physician orders. * Participates in QAPI program. * Assures compliance with and ensures timely follow up on daily clinical and coding edits. * Directs clinicians in utilizing best practice interventions when finalizing Plan of Care for all patients. * Participates in on-call rotation. * Follows-up with On-Call events daily. * Receives report from weekend and after-hours clinicians admitting new patients. * Completes LHC required learning courses, additional assignments per Executive Director request, as well as any state specific required training per state regulation/practice act requirements. * Directs team in adherence to and participates in the Episode Management process. * All other duties as assigned. QualificationsLicense Requirements * Current RN licensure in state of practice * Current CPR certification required * Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation LHC - Icims Fort Worth TX

Customer Care Specialist-Full Time

Expired Job

Bassett Furniture Industries Incorporated