Customer Care Specialist

Verra Mobility Corporation TN | , TN

Posted 2 months ago

Who we are...

Verra Mobility is a global leader in smart mobility. A combination of the global capabilities and talents of American Traffic Solutions (ATS), Highway Toll Administration (HTA), and Euro Parking Collection (EPC), the company develops technology-enabled solutions that help the world move safely and easily. Verra Mobility fosters the development of safe cities, working with police departments and municipalities by operating more than 4,000 red-light, speed, and school bus stop arm safety cameras in more than 200 jurisdictions across North America. The company also creates smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for more than 8.5 million vehicles. Verra Mobility is a leading provider of connected systems, processing nearly 165 million transactions each year through connectivity with more than 50 individual tolling authorities and more than 400 issuing authorities. Arizona-based Verra Mobility Corp. currently operates in 15 countries and in 22 languages.

Focused on solutions that help the world move safely and easily, Verra Mobility builds safe cities, smart roadways, and the connected systems that tie them together. The company is constantly looking toward the future, ensuring it creates relevant solutions today that will work tomorrow. Seeking to understand new customers, regions, and businesses that will shape tomorrow's smart mobility experiences, Verra Mobility strives to ensure more people around the world reach their destination safely and easily. Keeping its core principles front and center, Verra Mobility is fueled by relationships, driven by impact, guided by what's right, and energized by what's next.

Culture

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values-Do What's Right, Lead with Grace, Win Together, and Own It-in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview

Verra Mobility is looking for a Customer Care Specialist for our inbound call center. This is a full-time position with great benefits, paid training and competitive compensation. Come join this exciting team!

Essential Responsibilities

The successful individual will provide information and services to rental car customers for any tolls or violations incurred during their rental. The qualified candidate must be passionate about best-in-class service, enjoy and embrace challenges and operate with a "can-do" attitude in a team environment. The responsibilities for this position include, but are not limited to the following:

  • Provides customers with a one-stop resolution and education on products and services:

  • Providing account information and/or status

  • Solving product or service-related problems

  • Processing payments

  • Displays positive, professional and empathetic customer-focused approach

  • Utilizes tools and online resource materials to be confident and competent in the delivery of accurate information while navigating through multiple computer applications proficiently

  • Develops and maintains product, process and technical knowledge related to services

  • Exhibits effective communication skills tailored to the audience

  • Is able to document customer interactions in a clear and concise manner

Qualifications

  • High School Diploma or GED equivalent

  • 2+ years of customer service experience with a minimum of 1 year of inbound call center experience in a fast-paced environment

  • Proficiency with Windows based applications, including Office and Outlook

  • Minimum of 30 words per minute typing skills

  • Strong interpersonal skills and ability to interact with varying personalities

  • Bi-lingual (Spanish) is a plus

  • Must demonstrate reliability and dependability, including schedule adherence and attendance

  • Flexibility to work any shift between the hours of 8:30AM to 8:30PM EST time M-F and 10AM to 5PM Saturday

Aligned with Verra Mobility Values

  • Do What's Right
  • We've committed to doing the right thing for each other and for our customers - integrity is our DNA
  • Lead With Grace
  • We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
  • Own It
  • We foster a culture of accountability and excellence, where going the extra mile is standard practice.
  • Win Together
  • We are ambitious and like to win, but we know we win more when we include others and work together.
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Customer Care Specialist

Verra Mobility Corporation