Customer Care Specialist

Northeast Ohio's exterior Home Improvement Contractor that's Small Enough To Listen, Big Enough To Deliver!

The Third Estimate was founded in 1996 with a passion for architecture, energy efficiency, and a drive for improving our community. Family owned and operated; our passion is about the communities we serve. We are trusted by top industry organizations and service all of Northeast Ohio with quality roofing, windows, siding, gutter systems, and storm damage insurance inspections.

We are looking for dynamic Customer Care Specialists to join our team. Our products are rated best in the industry year after year; we are a company with room to grow. This is a role that combines your competitive drive and desire to be a part of a team.

Why The Third Estimate team?

• We make an impact! We create value for our customers by delivering solutions that power relationships. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact.

• We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.

• You belong here as we are committed to growing the capabilities of our people. We are building a team where you can collaborate with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees value family and extend the same care to our customers and community.

What's In It For You

• Thrive in a company that values sustainability, drives a safety-focused culture and empowers through continuous improvement.

• The ability to make an impact and shape your career with a company that is passionate about growth.

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

• Comprehensive benefits package that includes medical, dental, vision, and much more

The Customer Care Specialist drives a seamless customer experience and creates positive sentiment for our brand. This individual will follow-up on existing leads, build customer relationships, identify customer needs, set appointments and provide all necessary information to both the customer and staff.

Core Responsibilities:

• Drive a seamless customer experience that creates positive sentiment for our brand.

• Develop in-depth knowledge of our offerings and provide informative support to customers.

• Maintain accurate records of customer interactions and steps taken to resolve issues.

• Answer customer inquiries and escalate complex issues to the appropriate team member to ensure rapid support.

• Proactively take steps to enhance the customer experience.

• Share relevant customer feedback to help us improve our offerings.

• Report on key customer service metrics and identify noteworthy trends

• Handle many outbound calls to customers and clients.

• Upsell other products wherever possible.

• Meet personal targets and work towards meeting team targets.

• Maintain good customer relations.

• Perform other duties as assigned.

Basic Qualifications:

• High School Diploma (OR) GED Equivalent.

• (1) year of previous customer service experience.

• Excellent communication skills both written and verbal.

• MS Office Proficiency.

• Date Entry Experience.

• Previous experience in the home improvement industry, preferred.

• Previous sales experience and/or outbound call experience.

• Strong multitasking, time management, and target achieving skills.

• Good knowledge of CRM practices and system.

• Friendly and empathetic demeanor.

• Exceptional problem-solving ability, backed by good judgment.

• Ability to collaborate across departments and teams

The Third Estimate is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy concerning recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The company will endeavor to make a reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you need assistance to perform your job duties because of a physical or mental condition, please contact the Human Resources department.