Customer Care Specialist - Temporary Position

Description

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About the Company

CityServiceValcon, LLC (CSV) was founded in 1932 and has a 90-year history of exemplary customer service. It joined the NorthStar Energy family of companies in March 2022. The company's mission is to build a safe and balanced environment for its 200 employees while providing innovative and high-quality products to its customers.

CityServiceValcon is a market leader in fuel distribution across multiple product lines offering wholesale ground and aviation fuel programs from top national brands and independent refiners. Commercial products including propane, proprietary card lock, bulk fuel, and lubricants are distributed from its multiple locations across Washington, Idaho, Montana, and Wyoming. The company serves customer needs in aviation, trucking, agriculture, mining, construction, government, and residential homes. CityServiceValcon's experienced and long-tenured management team is committed to optimizing the business and has a track record of successful growth.

About the Position

We are looking for a Customer Care Specialist to be responsible for providing excellent customer service and maintaining a professional image as part of the company team. This is a full time, temporary position for the 2024 summer.

You'll report to the Logistics Manager at our Kalispell, MT location, focusing on these key responsibilities:

• Smoothly answer and operate phone system, communicating with customers in a professional manner.

• Heavy phone usage: this position will be the initial point of phone contact with our customers and will then route the traffic to a dispatcher as needed.

• Perform data entry of customer orders, online customer portals and other information as needed.

• Using provided tools, track driver movements and update customers on load deliveries either by phone or using online tools.

• Perform various clerical functions to include copying, printing, filing, sending/receiving/distributing documents.

• Provides support to dispatch team to fulfill customer and driver needs.

• Other duties as assigned.

Requirements

• High School diploma or equivalent

• Excellent communication skills

• Prior customer service and/or administrative experience

• Strong computer experience in various programs

• Basic math ability

• Ability to stay calm under pressure.

• Willing to be on-call on a rotating schedule once fully trained.

• Ability to sit for long periods.

• Work in moderate noise levels.

• Work with minimum supervision.

Additional information

CityServiceValcon, LCC is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law.

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