Customer Care Specialist (Sn1000320)

Starz Englewood , CO 80110

Posted 3 weeks ago

The Digital Platforms Team:

Word on the street: STARZ is taking you places. Who knew you could get there faster by joining a group of highly efficient, increasingly dynamic, and ever-growing professionals as part of the STARZ Customer Care Team. We're responsible for all aspects of consumer-facing care solutions for STARZ. With a small team and a startup- feel, the breadth of opportunity within this technology organization is vast and continually growing. From browsers and mobile devices, websites and native apps, game consoles, and home media streamers our teams are working on it all. We're committed to staying current, working within modern technologies, and investing in our people through training and team development. If you're a customer service professional that's excited about working in the entertainment industry, evolving customer care, and making a difference to STARZ subscribers, then this is the team for you.

Job Summary:

The Customer Care Specialist will be responsible for providing service and support for STARZ's customers via phone and email, resolving: billing issues, technical problems, general questions, and handling escalations. Successful applicants will be able to manage a large volume of tickets and receive inbound and make outbound, calls to customers to ensure all customers communications are successfully managed. Growth opportunities exist in troubleshooting escalations with the engineering team, expanding care operations to include retention/upsell efforts, and overseeing global tier 1 agents.

Essential Duties and Responsibilities:

  • Manage a large volume of inbound and outbound calls and emails promptly, thoroughly document all customer interactions, identify and raise potential problems to the manager

  • Address billing inquiries, to include; refunds, cancellations, questions, and disputes

  • Provide technical support for the STARZ streaming application on the following platforms: Android, iOS, Roku, Samsung TV, LG TV, web, and Xbox

  • Answer general questions related to STARZ, the linear channels, and On Demand programming

  • Other tasks and duties as assigned

Required Skills

Desired Skills and Experience:

  • Demonstrated experience providing either internal or external service support (help desk, call center, etc.); And/or training; And/or equivalent combination of education and experience

  • Experience with communicating directly to external customers

  • Experience with subscription services, billing, and/or billing systems

  • Experience in Media/Entertainment/Telco/Satellite/Cable customer care

  • Preferred experience supporting streaming applications on any of the following operating systems: Android, iOS, Roku, Tizen OS, web, WebOS, and/or Xbox

  • Strong problem-solving skills

  • Eagerness, the ability to learn, and be trained, on the specifics of the STARZ application and the processes required for the position

  • Bilingual is a large plus (Spanish, Portuguese, German, French)

Travel & Proximity

  • The position is remote friendly.

  • Remote candidates will be expected to be online and available during specific hours.

  • A local candidate would be capable of traveling to the Englewood, Colorado or the Santa Monica, California STARZ offices.

  • Local employees are eligible to participate in our remote working program, working from home up to two days a week.

STARZ (, a Lionsgate company (NYSE: LGF.A, LGF.B), is a leading global media and entertainment company that provides premium subscription video programming on domestic U.S. pay television networks and produces and distributes content for worldwide audiences, including its investment in the STARZ PLAY Arabia OTT service.

STARZ is the ultimate destination for obsessable TV, movies and more. Characters who pull you in and stories that stay with you. From bold Original Series to the best movies, whatever you love, STARZ ignites your passions.

STARZ offers a competitive compensation package and an attractive benefits program to all eligible employees including a variety of healthcare plans, dental and vision insurance, 401k, life/disability insurance. Eligible employees will enjoy paid time off in the form of vacation and company holidays.

STARZ is an Equal Opportunity Employer. This means that all applicants will receive consideration for employment regardless of gender, age, race, national origin, disability, color, religion, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by federal, state or local law. In addition, STARZ will provide reasonable accommodations for qualified individuals with disabilities.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Care Specialist

Zynex Medical Inc

Posted 6 days ago

VIEW JOBS 8/17/2019 12:00:00 AM 2019-11-15T00:00 Full-Time Patient Care Specialist Zynex is seeking the best Patient Care Specialist in the state to join our team. Since 1996, Zynex Medical has been a leading provider of relief for patients with functional disability through the creation, distribution and marketing of the highest quality electrotherapy products available today. Our product line is fully developed, FDA-cleared, commercially sold. Zynex continually strives to uphold its mission to improve the quality of life of patients suffering from debilitating pain or illness by providing the highest technology and service standards in the electrotherapy industry. Shift Schedules: $17/hour – Great Benefits Health, Dental and Vision Insurance, 401K, Monthly Health/Wellness Benefit, Paid Holidays, Paid Time Off (PTO) Full-Time Schedule 7:45 AM -4:45pm (some days 5:00 pm) Monday thru Friday Essential Job Duties and Reporting Responsibilities Include the Ability to: * Conduct pro-active patient outreach * Assist customers with understanding how to use their device * Provide patient education on Zynex Medical's billing processes and insurance EOBs * Explain patient bills including charges, insurance allowable, adjustments, coinsurance, and payments * Provide Top-Notch Customer Service * Ability to work in a fast-paced, professional office environment and follow all Company policies consistently. * Answer every call as quickly as possible with extreme professionalism * Meet or exceed performance standards including but not limited to answer rate, handle time, and quality * Take back-to-back phone calls from patients nationwide * De-escalate upset or irate customers in order to satisfactorily address their customer service needs * Work closely with billing and mailing teams to resolve patient issues * Effortlessly multi-task, speaking with the patient while accurately noting information in the database file * Follow up with patients whose request could not be resolved on the first call * Educate on Product Features & Troubleshooting * Conduct troubleshooting for common patient usage issues * Answer questions regarding Zynex's suite of pain management devices * Explain Payments & Billing * Take payments by phone * Negotiate Payment Plans * Educate patients on the value of their device * Find a payment plan that will allow patients to meet their financial obligation * Negotiate pricing for equipment with patients as needed Knowledge, Skills and Experience Required: * Background in customer service, patient care, healthcare, and/or sales * Genuine interest in helping people * Ability to relay confidence and compassion over the phone * Ability to multitask * Ability to perform with a team to achieve daily goals and complete tasks * Reliability regarding attendance M-F and arrive to work on-time Additional Skill/Qualities -highly valued: * Experience with Durable Medical Equipment (DME) devices (i.e., TENS, E-STIM). * Sales experience * Familiar with health insurance billing processes and HIPAA * Bilingual candidates encouraged to apply Education: * High School Diploma required; Associate's or higher college degree preferred. Physical and Environmental Requirements: * Fast-paced, professional office environment * Proficient use of office equipment: computers, copiers, fax machines and telephones * Ability to communicate effectively via spoken, written and electronic means * Ability to sit for extended periods of time Zynex Offers Exceptional Benefits (Full-Time Staff): * Health, Dental and Vision Insurance * 401K * Monthly Health/Wellness Benefit * Paid Holidays * Paid Time Off (PTO) Qualifications Zynex Medical Inc Englewood CO

Customer Care Specialist (Sn1000320)