You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.
Hours of Operation: vary by location
Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.
Training: Monday - Friday for 3 weeks (required)
A day in the life
Process orders from customers via telephone calls or live chat and enter data into order entry system
Provide customers with critical product information that ensures customer satisfaction
Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
Track customer packages
You own this if you have
Excellent telephone and written communication skills
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
The ability to work in a fast pace environment and demonstrate a high sense of urgency
Conflict management skills and maintain a professional composure
Understanding of computer systems and can troubleshoot technical issues with minimal assistance
6+ months experience within a retail environment (preferred)
We've got you covered
Our employees are our most important asset and that's reflected in our benefits. We listen to what's most important and continue to evolve our offering to support both our employees and their families.
Beyond strong health, retirement and time off benefits, Nordstrom is proud to offer:
100% Paid Parental Leave
Charitable Giving and Volunteer Match
Nordstrom Stock Purchase Plan
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.