Zelis is a healthcare information technology company and market-leading provider of end-to-end healthcare claims cost management and payment solutions.
Inc.5000 award winner: One of the fastest growing privately held companies in the US!
Ranked #1 by NJ Biz as the Fastest Growing Company in NJ!
Zelis is a market-leading healthcare technology company providing integrated
healthcare cost management and payments solutions including network analytics
and design, network access and cost management, claims cost management and
electronic payments to payers, healthcare providers and consumers in the
medical, dental and workers' compensation markets nationwide.
Zelis is backed by Parthenon and Bain Capital Partners. www.Zelis.com
Our Zelis Purpose
We founded Zelis to help control the rising cost of healthcare and make healthcare more affordable for all of us.
The primary role of the Customer Care Specialist is to serve as the liaison between Zelis, our members and providers. Individuals who succeed in this role will demonstrate excellent customer service skills, which include strong verbal and written communication skills. This position will be responsible for metrics such as average speed of answer, average hold time and average handle time; all in an effort to best service our callers. Other requirements involve the delivery of prompt, accurate, and cost-effective service for clients, and to meet or exceed company and client expectations for service. The individual will use problem-solving skills to resolve issues with diplomacy and accuracy.
Answer incoming phone calls from healthcare providers, clients and members nationwide and identify the type of assistance the customer needs.
Attempt first call resolution through provider education on both inbound and outbound calls.
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Attempt first call resolution through provider education, and by researching and exploring answers and alternative solutions; implementing solutions with leadership; escalating unresolved problems to the appropriate department.
Required to meet specific call center performance metrics of productivity and quality assurance.
Performs other job-related duties as required.
Maintain awareness of and ensure adherence to Zelis standards regarding privacy.
Ensure compliance with HIPAA regulations and requirements.
High School Diploma and/or some College
2+ years of experience within healthcare industry, preferable in a call center environment.
Outstanding written & verbal communication skills
Knowledge of MS Outlook, MS Word, MS Excel & Internet Explorer
Strong prioritizing & organizational skills
Excellent customer service & telephone skills
An attractive compensation package comprised of base salary, plus incentives, as well as full benefits has been created to attract outstanding candidates.
OUR BIG 8 ZELIS VALUES
We take personal accountability
We look for a better way
We serve each other and are always there to help
We act level-less
We use humor
We develop serious expertise
We act with integrity
Thank you for your interest in the Zelis team!
Premier Healthcare Exchange, Inc.