Customer Care Specialist - Part Time

Overview

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple part-time Customer Care Specialists, a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

"We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so." - Current Customer Care Specialist, with Foot Locker since 2000.

This position provides flexible scheduling and the opportunity to expand your career by learning about the business.

This position is located on-site in our Wausau, Wisconsin office.

Scheduling: Hours are available Monday-Friday between 7am-9pm. A minimum of 8 hours of availability per week is required. You would set your own availability for scheduling within these parameters.

Compensation:  $15 / hour

Next available training start date: Monday, June 3

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.

What our employees say they love most about working here:

• Their coworkers!

• Flexibility & work/life balance

• The atmosphere: welcoming & sense of belonging

• Recognition and appreciation from leadership

• Problem-solving and helping customers

• Learning about the business

• Laid back environment

• Weekends off

Responsibilities

• Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.

• Empathizing with and prioritizing customer needs

• Efficiently entering customer information and conversation notes into the order management system

• Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers

Qualifications

• Proficient computer navigation skills including ability to multi-task

• Positive attitude

• Ability to be polite and professional while speaking to customers

• Previous customer service experience is helpful but not required

#LI-AF1

Benefits

• 30-50% employee discount

• Casual dress code - Wear your sneakers to work!

• Employee referral program

• Opportunities for advancement

• Learning and development platforms

• Stock purchase plan

• Tuition reimbursement for qualified courses

• Employee Resource Groups

• Recognition and appreciation programs