Customer Care Specialist

Navient Corp Wilkes Barre , PA 18701

Posted 1 week ago

Enjoy helping others? We're Hiring!

Navient is looking for representatives who can provide excellent support to our customers!

What We Do:

We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!

What You'll Do:

As a Customer Care Specialist, you'll be responsible for handling inbound and outbound calls for our Student Loan customers and assisting them as the navigate successful management and repayment their loans.

During this time of recommended social distancing, Navient will conduct telephone interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

Location & Start Date:

  • June 14th

  • Wilkes-Barre (This position is onsite at our beautiful and spacious facility in the Hanover Industrial Park.)

Pay + Benefits:

The compensation for this role is $13/hr + monthly bonus potential + full benefits package.

Specialists are eligible for up to $500 per month bonus for the first 3 full months of employment. After 3 months, the top 50% of specialists earn an additional $662 bonus each month with the top 25% earning even more!

Full Time Benefits:

  • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)

  • Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)

  • 401K (plus employer match)

  • Tuition Reimbursement

  • Business casual environment

  • Employee Assistance Program

  • Local employee discounts

  • Optional pet insurance

Schedule & Training:

Training: Monday, Tuesday, Friday, 8:30-5pm, Wednesday &Thursday, 12:30-9 pm.

Schedule: Option of 3 shifts after training:

SHIFT ONE:

  • Monday, Tuesday, Friday, 8:30-5pm

  • Wednesday & Thursday, 12:30-9 pm

  • 1 Saturday per month (8am-Noon)

SHIFT TWO:

  • Monday through Friday, 12:30-9pm with 15% shift differential.

SHIFT THREE:

  • Monday & Friday 12:30-9pm, Tuesday, Wednesday & Thursday, 8:30-5pm with 7.5% shift differential.

MINIMUM REQUIREMENTS:

  • Superior customer service skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Excellent computer navigation skills, including the ability to use dual monitors and toggle between screens and systems while speaking with customers.

  • Must develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements to support our customers.

  • Ability to thrive and grow in a fast-paced, high-volume call center environment

  • High School Diploma, GED, or Equivalent

  • 6+ months of Customer Service/Collections experience OR college degree

  • Ability to attend mandatory training first four weeks

  • This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. Citizenship.

PREFERRED QUALIFICATIONS:

Experience working in a Call Center

Experience with Student Lending, Banking, or Financial Aid

We are committed to the health and safety of our employees and have set precautions in place supporting the social distancing protocols recommended by the CDC. All new hire training rooms have socially distanced workstations as well as all workstations in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building. Masks are required when entering the facility and must be worn in our offices at all times.

Be proud of where you work - Choose Navient as the next step in your career!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Health Care Specialist (68W)

Army National Guard

Posted 6 days ago

VIEW JOBS 5/7/2021 12:00:00 AM 2021-08-05T00:00 Be the first line of defense against injury and illness of civilians after natural disasters, and the Soldiers who serve and protect our Nation every day. As a Health Care Specialist in the Army National Guard, you will experience a fulfilling role as an expert caretaker on and off the battlefield. You will address the health care needs of civilians after natural disasters or civil emergencies; treat injuries and illnesses suffered by Soldiers through the administration of immediate emergency care and ongoing care; and support and manage medical readiness, supplies, and equipment. Job Duties * Administer emergency medical treatment to battlefield casualties * Assist with outpatient and inpatient care and treatment * Instruct Soldiers on Combat Lifesaver/First Responder training course * Manage Soldiers' medical readiness, medical supplies, and equipment Some of the Skills You'll Learn * Patient care techniques * Advanced medical care * Plaster casting techniques Helpful Skills * Enjoy helping and caring for others * Ability to communicate effectively and work under stressful conditions * Interest in chemistry, biology, psychology, general science, and algebra * Strong attention to detail Through your training, you will develop the skills and experience to enjoy a civilian career with civilian hospitals, clinics, nursing homes, or rehabilitation centers. You may also consider a career as an emergency medical technician, medical assistant, a medication aide, or physician's assistant. Soldiers in this MOS must also obtain certification from the National Registry of Emergency Medical Technicians at the EMT level or higher. Earn While You Learn Instead of paying to learn these skills, get paid to train. In the Army National Guard, you will learn these valuable job skills while earning a regular paycheck and qualifying for tuition assistance. Job training for Health Care Specialists requires 10 weeks of Basic Training, where you'll learn fundamental Soldiering skills, and 16 weeks of Advanced Individual Training (AIT), which includes practice in patient care. The duration of your AIT depends on the area of specialization you choose. Part of AIT is spent in the classroom and part in the field. Army National Guard Wilkes Barre PA

Customer Care Specialist

Navient Corp