Customer Care Specialist

Navient Corp Wilkes Barre , PA 18701

Posted 1 week ago

Enjoy helping others? We're Hiring!

Navient is looking for representatives who can provide excellent support to our customers!

What We Do:

We provide expert guidance, asset management, and business processing solutions to education, healthcare, and government clients at the federal, state, and local levels. Our passion and commitment to helping our clients and millions of Americans achieve financial success is what makes us an industry leader!

What You'll Do:

As a Customer Care Specialist, you'll be responsible for handling inbound and outbound calls for our Student Loan customers and assisting them as the navigate successful management and repayment their loans.

During this time of recommended social distancing, Navient will conduct telephone interviews. We look forward to receiving your application and appreciate your flexibility and understanding.

Location & Start Date:

  • June 14th

  • Wilkes-Barre (This position is onsite at our beautiful and spacious facility in the Hanover Industrial Park.)

Pay + Benefits:

The compensation for this role is $13/hr + monthly bonus potential + full benefits package.

Specialists are eligible for up to $500 per month bonus for the first 3 full months of employment. After 3 months, the top 50% of specialists earn an additional $662 bonus each month with the top 25% earning even more!

Full Time Benefits:

  • 3 weeks of PTO (increases to 4 weeks after just 1 year of service)

  • Medical, dental, vision (elected benefits start the 1st of the following month after enrollment)

  • 401K (plus employer match)

  • Tuition Reimbursement

  • Business casual environment

  • Employee Assistance Program

  • Local employee discounts

  • Optional pet insurance

Schedule & Training:

Training: Monday, Tuesday, Friday, 8:30-5pm, Wednesday &Thursday, 12:30-9 pm.

Schedule: Option of 3 shifts after training:


  • Monday, Tuesday, Friday, 8:30-5pm

  • Wednesday & Thursday, 12:30-9 pm

  • 1 Saturday per month (8am-Noon)


  • Monday through Friday, 12:30-9pm with 15% shift differential.


  • Monday & Friday 12:30-9pm, Tuesday, Wednesday & Thursday, 8:30-5pm with 7.5% shift differential.


  • Superior customer service skills, including ability to maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Excellent computer navigation skills, including the ability to use dual monitors and toggle between screens and systems while speaking with customers.

  • Must develop and maintain an in-depth understanding of student loan servicing processing and possess the ability to effectively communicate program requirements to support our customers.

  • Ability to thrive and grow in a fast-paced, high-volume call center environment

  • High School Diploma, GED, or Equivalent

  • 6+ months of Customer Service/Collections experience OR college degree

  • Ability to attend mandatory training first four weeks

  • This position will support a federal government contract. Applicants must be able to obtain Public Trust security clearance as required of federal government contractors to include a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. For this level of clearance, applicants must possess U.S. Citizenship.


Experience working in a Call Center

Experience with Student Lending, Banking, or Financial Aid

We are committed to the health and safety of our employees and have set precautions in place supporting the social distancing protocols recommended by the CDC. All new hire training rooms have socially distanced workstations as well as all workstations in the facility. Enhanced cleaning protocols have been put in place in the building and hand sanitizer dispensers are located throughout the building. Masks are required when entering the facility and must be worn in our offices at all times.

Be proud of where you work - Choose Navient as the next step in your career!

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Customer Care Specialist

Navient Corp