Customer Care Specialist

Nascar Daytona Beach , FL 32114

Posted 2 weeks ago

Job Description:

Daytona International Speedway seeks talented professionals to join in the position of Customer Care Specialist. Duties include interacting with customers in a professional and sales oriented manner, performing clerical/order entry work requiring application of various work methods and procedures, and familiarity with departmental functions, policies, and practices. Provide for customer service, product upsell and order processing via telephone, mail, and walk-ups. Directly reports to Ticket Services Manager. This position does not supervise any employees.

Essential Functions:Performs any combination of the following duties according to specific departmental guidelines:

  • Maintain/retain current business through outbound calls to create long-term customer - employee relationships

  • Practice of Needs Based Selling techniques through superior customer service, focusing on the customers needs and educating

  • Continually learn new events, promotions, sales techniques, and operational materials necessary to communicate to customer

  • Create, sell and process a DAYTONA EXPERIENCE via FanTracker ticket software

  • Operates computer, typewriter, calculator, copier, and/or other office machines

  • Assist with offsite ticket sales / promotions

Additional Responsibilities:
May be asked to perform any of the duties below:

  • Verify and/or compile ticket mailings

  • Race weekend duties include but not limited to: setup of remote ticket buildings, ticket counting & window balancing, advance sales, will call and resolving customer issues

  • Cash, handling skills and general checks and balance knowledge

  • Performs other such duties as may be assigned

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively; excellent verbal, written and listening communication skills

  • Ability to understand and carry out oral and written instructions and to request clarification when needed.

  • Organizational and problem-solving skills

  • Ability to meet the public well and to deal effectively with their questions or problems, seeking assistance when needed

  • Ability to establish and maintain effective working relationships with co-workers, employees, customers and officials in other departments.

  • Ability to work alone or with others.

  • Practice and maintain professional work ethics, attitude, and appearance.

  • Proficient computer skills including knowledge of Microsoft applications

  • Flexible schedule, able to work some evenings and weekends. Open office hours 7 days a week 9:00am - 5:00pm

Apply Now!

Learn more about this role and our team by applying at www.careers.nascar.com for consideration.

We are a company unlike any other. At NASCAR, you will find a community of diverse individuals respectful of our history, with an eye towards the future. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!

NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.

Follow us on Twitter - @NASCARJobs to stay current on all of our openings


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Customer Care Specialist

Nascar