Daytona International Speedway seeks talented professionals to join in the position of Customer Care Specialist. Duties include interacting with customers in a professional and sales oriented manner, performing clerical/order entry work requiring application of various work methods and procedures, and familiarity with departmental functions, policies, and practices. Provide for customer service, product upsell and order processing via telephone, mail, and walk-ups. Directly reports to Ticket Services Manager. This position does not supervise any employees.
Essential Functions:Performs any combination of the following duties according to specific departmental guidelines:
Maintain/retain current business through outbound calls to create long-term customer - employee relationships
Practice of Needs Based Selling techniques through superior customer service, focusing on the customers needs and educating
Continually learn new events, promotions, sales techniques, and operational materials necessary to communicate to customer
Create, sell and process a DAYTONA EXPERIENCE via FanTracker ticket software
Operates computer, typewriter, calculator, copier, and/or other office machines
Assist with offsite ticket sales / promotions
May be asked to perform any of the duties below:
Verify and/or compile ticket mailings
Race weekend duties include but not limited to: setup of remote ticket buildings, ticket counting & window balancing, advance sales, will call and resolving customer issues
Cash, handling skills and general checks and balance knowledge
Performs other such duties as may be assigned
Knowledge, Skills, and Abilities:
Ability to communicate effectively; excellent verbal, written and listening communication skills
Ability to understand and carry out oral and written instructions and to request clarification when needed.
Organizational and problem-solving skills
Ability to meet the public well and to deal effectively with their questions or problems, seeking assistance when needed
Ability to establish and maintain effective working relationships with co-workers, employees, customers and officials in other departments.
Ability to work alone or with others.
Practice and maintain professional work ethics, attitude, and appearance.
Proficient computer skills including knowledge of Microsoft applications
Flexible schedule, able to work some evenings and weekends. Open office hours 7 days a week 9:00am - 5:00pm
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. At NASCAR, you will find a community of diverse individuals respectful of our history, with an eye towards the future. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
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