Our team is growing! We are looking for Customer Care Specialists to handle our inbound customer requests via phone and email
Work environment. A dynamic, motivated and multinational team of experts to inspire and support you
Company culture. No time for boredom! Zalando is an energetic company where something new happens every day. We work together in a flat hierarchy to create a cooperative, team player environment
Attractive Benefits. Discount on our online shop, free fruit and drinks every day, an easily accessible workplace in Kreuzberg, parties & team events, to name just a few!
Development. Comprehensive on the job training and personal development opportunities in a rapidly growing company
You are the voice and ear of Zalando. As Customer Care Specialist you will help and support our customers. You will give advice and respond to diverse, customer inquiries including payment queries, ordering process, return process and general questions. You will always find a solution to satisfy the customer, even in challenging cases
You think further.You take the right conclusion from our customers feedback and actively support the improvement of our customer service
Customer Orientation. Past experience is a plus but whatever your background, you are customer focused
Communication. You have excellent knowledge of French in written and spoken form and are also fluent in English. In every situation you find the right words and remain friendly and calm
IT Skills. Basic knowledge of MS Office and general computer skills are required
Want to join us?
Don't hesitate and apply-it only takes a moment! Any further queries? Julia is happy to help (firstname.lastname@example.org)