Customer Care Specialist

Hours:

40 hours/week

The contact center is open Monday

• Friday 7:00 a.m.

• 7:00 p.m. and Saturday 8:30 a.m.

• 2:00 p.m. Must be flexible to meet current and future business needs.

Schedule:

This position offers a set schedule, Monday

• Saturday with a day off during the week, and every Sunday off. It is a hybrid role that is remote eligible for up to 40% of the time.

The contact center is located at our beautiful ESL headquarters located in Rochester, NY and offers an open office environment filled with natural lighting.

Pay:

$18.90/hr with opportunity to advance to a level II at $21.17/hr

Belong to something bigger

At ESL, we have a greater purpose and so do you. It is more than a job, it's your unique journey.

Your Journey Begins Here

ESL has an immediate opportunity to join our purpose driven, inclusive and people oriented organization as a Customer Care Specialist (Telebanker). In this role, you will deliver a positive experience over the phone by supporting our members with a variety of financial inquiries, transactions, and requests. You will work as part of a team to achieve department goals.

This is a dynamic and fast paced role that offers our employees the ability to gain experience in the financial industry and prepares you for future roles within the organization.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Benefits begin your first day, including medical, dental, paid holidays, paid time off (PTO) and 401k with match. Additional robust options include our wellness program, family assistance plan, paid volunteer time and Learning & Development training among many others.

What you bring with you:

Qualifications

• High School diploma or High School equivalency diploma required

• One year in sales/service in the financial services, retail, or comparable industry

• Maintains a high degree of dependability and punctuality

• Effective verbal communication skills

• Prior financial services industry experience preferred

• The ability to create rapport and establish mutually beneficial relationships with customers, peers, and support partners

• Ability to maintain focus in a fast-paced environment, with a high degree of accuracy

• Ability to maintain positivity and professionalism under pressure

• Strong problem solving and critical thinking skills

• Comfortable supporting customers requiring assistance with ESL Digital Channels

• Confidence to recommend products and services that help customers achieve their financial goals

• Demonstrate alignment with ESL's Core Values, mission, vision, and Purpose to help our community thrive and prosper

We're committed to diversity, equity, and inclusion. ESL recognizes the importance of a culture that embraces diversity and values individual differences. We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve. We welcome applications from people with diverse perspectives and backgrounds. We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work! #banking #bank #banker #hybrid #hybridbanker #hybrid position #finance #customerservice #LI-KM1 #LI-Hybrid