Customer Care Specialist

Job Description

CUSTOMER CARE SPECIALIST - Decatur, IL

GLYCERIN & GLYCOL

This is a full time non-exempt position.

The successful candidate will be responsible for proactively maintaining an ongoing relationship with customers and sales staff. Will have daily exposure to customers in a fast paced environment and will be responsible for managing all aspects of customer accounts. Representatives will have exposure to order entry/scheduling, accounts receivable, inventories and logistics management.

RESPONSIBILITIES

• Work in an extremely fast paced sales environment

• Establish & maintain top-notch relationships with all customers

• Interact with customers regarding orders, changes, concerns, & documentation needs

• Follow through on logistics for shipments from origin to destination (bulk & packaged)

• Enter and maintain sales and purchase contracts

• Process invoices and closely monitor all accounts receivable

• Research & bill truck detention charges to customers

• Research & obtain resolution of customer issues

• Effectively manage positive relationships with Account Managers, Plants, Supply Chain, Transportation & Technical Services

• Cross training on all CSR responsibilities

• Other reasonable tasks as assigned by supervisor

REQUIREMENTS

• Ability to multi task is crucial to being successful in this job. Must adapt and perform consistently in a fast paced environment while maintaining a friendly & positive disposition.

• Exceptional verbal, written communication, & organizational skills

• High regard for accuracy and attention to detail

• Ability to collaborate well in a team environment. Must be committed to group goals and objectives and continually seek to improve

• Must be able to receive direction from others and work independently while managing priorities

• Must be able to confidently make complex decisions & problem solving which impact all aspects of the business

• Proficiency in Microsoft Excel, Word, Power Point and Outlook required

• Would prefer candidate with strong working knowledge of ADM systems , to include but not be limited to: IBM (OPGO, APGO, A0GO, FCGO, PCGO), MDM Hub, Get Paid, etc. With the ability to learn web based & other computer applications as needed.

• Actively expand knowledge of customer business and market conditions

• Prefer 2+ years of experience with customer service

• Proficiency in clerical skills including keyboarding, data entry, filing, scanning, faxing and photo copying

Physical requirements include: sitting for prolonged periods of time, operating a keyboard, standing,

filing, bending, kneeling, as well as clearly communicating via the telephone & email.

Relocation assistance is not available with this position.

Applying for a New Position

The length of service that you need in your current position in order to be ready for your next role is as unique as the skills, knowledge and talent required for each job. Before applying for an exempt, non-exempt or hourly job opportunity, you are expected to initiate a discussion and share your intentions with your supervisor.

• If you've been in your current position for more than 18 months, supervisor approval is not required.

• If you've been in your current position for less than 18 months, verbal supervisor approval is required.

This position offers a complete benefit package, including 401K/ESOP, pension, health, life, and dental insurance.

"AJCIND"

REF:81321BR