Customer Care Specialist

Job Type Full-time Description We are looking for a hungry, humble and smart Customer Care Specialist whose primary responsibility is to provide remarkable customer experiences to homeowners. You are the "Voice" of the Company and will represent the company through telephone customer contact Answers calls, sets sales, service, and/or maintenance appointments, and follows up with customers on a variety of issues/ occasions Keeps customer records and files current and updated, as well as, sends customers information about the company and/or services performed as per company policies Performs administrative functions as directed by the manager Provide exceptional customer service skills to both internal and external clients WHY SHOULD YOU APPLY?

Great benefits package that includes medical, dental, vision and a retirement plan EMPLOYER PAID : Life Insurance & Short-Term Disability Paid Holidays and Paid Time Off Fast growing company with opportunity for advancement Supportive team environment Requirements ESSENTIAL SKILLS: Positive attitude, and dedication to ensuring customer satisfaction Knowledge of customer service principles and practices Knowledge/experience working with logistics Previous experience in a call center preferred Strong attention to detail and superior organizational skills Skilled in the operation of a personal computer to include spreadsheets, company CRM, email and data entry. Exceptional verbal and written communication skills, as this position calls for extensive telephone work Ability to handle a variety of tasks Ability to appropriately handle sensitive and confidential information