Customer Care Representative - West Jordan, Utah

New employees are required to submit proof of receiving an FDA-approved vaccination against COVID-19. Any applicant that believes he or she is entitled to a reasonable accommodation based on a protected characteristic, including a disability or a sincerely-held religious belief should reach out to the Human Resources department prior to your start date. The Company will not retaliate against anyone that requests a reasonable accommodation.

SUMMARY:

The Customer Service Representative is responsible for accepting/processing orders and answering questions about price, product availability, order status, and lead-times. Acts as a liaison between Inside Sales, Outside Sales, and the customer to ensure efficiency and communication are maintained. Monitors, follows-up, and resolves issues with customers regarding changes in requirements (which could be customer or company driven). Works to resolve all issues related to delivery, pricing, and any other general issues customers may have in a timely manner. Works with all internal departments at all levels to ensure customer satisfaction.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Accepts incoming phone calls, e-mails, and fax requests for quotation, price, delivery and new/change orders.

• Answers basic questions related to company's product offering

• Develops, documents, audits, and maintains all customer activity in SAP system.

• Maintains data entry on orders and performs order verification to ensure accuracy.

• Maintains necessary records, files, and report in electronic format.

• Understands the urgency and priorities of situations, as they arise, and implements appropriate and timely responses.

• Establishes and maintains key relationships with customers, and key internal departments at all levels in order to drive operational excellence.

• Ability to understand and interpret metrics and reports as established by management.

• Maintains the highest ethical standards.

• Other duties as assigned.

COMPETENCIES

• Communication

• Follow-Up

• Initiating Action

• Planning and Organizing

• Work Standard

• Flexibility

• Strong customer relationships

QUALIFICATIONS

Education and/or Experience

• Bachelors degree preferred

• High School or GED equivalent required

• Minimum 2-4 years experience in customer service/data entry role a plus.

• SAP experience is required

• One to three years (1-3) experience working with inside and outside sales.

• Intermediate skill level of Microsoft Office (Word, Excel, Outlook, etc.)

• Ability to multi-task

• Ability to work well under pressure

• Excellent written and verbal communication skills

Physical Requirements:

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting up to 25 lbs. of material, finger dexterity for activities such as data entry and calculator use, grasping, repetitive motions, speaking, hearing, visual acuity, and mobility between locations. Use of both hands is required.

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