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Customer Care Representative

Expired Job

Vernovis Columbus , OH 43215

Posted 2 months ago

Vernovis is a boutique talent and consulting firm, providing on-demand project resources to leading businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We offer mid- to senior-level talent and subject matter expertise in the Accounting, Finance and Technology fields.
Our client, who is conveniently located in a northern suburb of Columbus, has several immediate openings within their Customer Care Department. As a Customer Care Representative you will be the main point of contact between our client and their new and existing customers.
We are looking for Professional Customer Care Representatives to join our team. If you enjoy working in a fast paced, fun work environment and are dedicated in the pursuit of handling customer concerns with composure, compassion and discretion then this Customer Care Representative position is for you.
This Customer Care Representative opportunities are local to Columbus and require the following core skills:

Document product or service complaints in an efficient manner by clarifying the customer complaint while determining the root cause and the best solution to resolve the complaint.

Properly documents the customer concerns and next steps in the SalesForce database.

Properly escalate unresolved queries to the next level of support

Update customer data and produce activity reports

Expertly walk customers through the problem solving process

Follow up with customers, provide feedback and see problems through to resolution
Required Skills
2-3 Years of Customer Care Representative Call Center experience preferred.

Proven track record of Customer service problem solving & decision making skills.

Excellent written and verbal communication skills

The ability to multi-task through a variety of computer screens while talking on the phone.

Advanced troubleshooting and multi-tasking skills

Problem solving, critical thinking skills
If you are a Customer Care Representative that passionately believes in helping to resolve customer concerns with a smile in your voice then apply for this Customer Care Representative Today!
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment without regard to age, race, color, creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status.
For consideration, contact Dwayne Ackley at or .

Please see our website for additional opportunities in the Cincinnati and Columbus markets.

customer care, customer service, SalesForce, Call Center

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Customer Care Representative

Expired Job