Customer Care Representative

Position SummaryThe Call Center Agent will be responsible for contributing to the overall success of TBK Bank. This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.Essential Duties & ResponsibilitiesListens, comprehends, resolves, and providing excellent service during every call or email

Keeps management abreast of any significant problems

Adheres to all bank and regulatory requirements and participates in required training

Demonstrates an understanding of TBK Bank products and services

Recognizes an opportunity to deepen relationship with core TBK Bank products and services

Proactive in assessing and providing suggestions to offer improved service

Processes online account opening applications

Prepares and compiles new customer information in accordance with bank policies and procedures

Performs other duties, as assignedSATURDAY HOURS (9AM - 1PM CST or 8AM -12PM MTN) WILL BE REQUIREDExperience & EducationHigh School Diploma or equivalent1-2 years of experience in a banking environment is preferred1-2 years of experience in a call center environment#LI-CR1