As a Customer Care Representative, your primary role is to provide service to policyholders and claimants in response to notice of auto physical damage, workers' compensation and property losses. The majority of your time will be spent in taking new losses, resolving/answering routine problems, responding to routine information requests, and processing minor claims. The Hartford will provide you with 6 weeks of paid training, as well as ongoing coaching and development to ensure your success.
(Must be flexible to work holidays during your normal shift or outside of your normal shift)
Post Training Hours: Friday-Tuesday 3pm-11:30pm (est) Wednesday/Thursday off. Holidays included.
AS A CUSTOMER CARE REPRESENTATIVE, YOU'LL
Provide initial service to customers by explaining the claim process, initiating the damage appraisal and rental car, if appropriate.
Process claims according to Claim Best Practices, as assigned and provide excellent customer service.
Resolve routine problems and questions and refer others to unit leaders or appropriate unit.
Properly document all claim activity to support the outcome of the claim file.
Simultaneously use multiple computer applications to enter required claim information.
Comply with all internal and external reporting requirements.
Operate under the mindset of The Hartford's Behaviors: Deliver Outcomes, Operate as a Team Player, Build Strong Partnerships and Strive for Excellence.
As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.
You're a good listener and find motivation in helping others.
You possess excellent verbal and written communication skills (bilingual Spanish/English is a plus) to develop and enhance strong impactful customer relationships.
You have the ability to multi-task; balancing both productivity and overall quality.
You have exceptional computer skills in a Windows-based environment.
You have a high school diploma (or equivalent) with a minimum of two years' customer service experience (retail, restaurant, etc.)
Bachelor's degree strongly preferred
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age