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As a Customer Care Analyst on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 6 weeks of paid training, as well as ongoing coaching and development to ensure your success.
AS A CUSTOMER CARE ANALYST YOU WILL:
Handle calls daily within a virtual contact center to discuss claim status and ensure compliance with policy provisions and state/federal regulations.
Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage the knowledge and resources to provide the appropriate solutions.
Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
Commit to learning and developing, including a better understanding of The Hartford products and business lines, both as an individual and as part of the group.
Act as a liaison with other departments to resolve problems.
WHO YOU ARE:
You're a good listener and find motivation in helping others.
You're an energetic self-starter with an entrepreneurial spirit, and a positive attitude.
You possess exceptional problem solving and critical thinking skills and have a strong attention to detail.
You have exceptional time management skills and are able to effectively multi-task in a fast-paced work environment.
You use excellent verbal and written communication skills (bilingual Spanish/English is a plus) to develop and enhance strong impactful customer relationships.
You're able to work collaboratively in a team environment.
You have the ability to multi-task; balancing both productivity and overall quality within established and measurable contact center metrics.
You have exceptional computer skills, with a proficiency in Microsoft Office applications.
You have an associate's degree (preferred).
WHAT ELSE CAN YOU TELL ME?
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance. In addition, you will be eligible to participate in our comprehensive benefits program including Medical, Dental, Life and Disability Insurance, a 401K Plan, an Employee Stock Purchase Plan and more.
As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. Training may also include up to 2 weeks of travel to another Hartford location in the U.S. 100% attendance is required during training. You should have no schedule conflicts during training.
A pre-employment assessment will be sent to you via email once you apply if you haven't previously taken one in the past 6 months. Any appropriate next steps in the process will be shared within 1-2 weeks of receiving your completed assessment. Be sure to check e-mail regularly for any status updates. To avoid emails from The Hartford being directed into spam, add Careers@TheHartford.com to your contacts.
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age