Customer Care Representative, Senior

Positions available in multiple departments - APPLY TODAY!

Salary Grade: 8 Salary Range: $17 - $23/hour depending on experience FLSA: Nonexempt

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Leads and coordinates daily work activities of assigned co-workers; confers with supervisor to obtain direction regarding work assignments and priorities; organizes tasks in order to complete assigned work; monitors status of work in progress and inspects completed work; confers with co-workers; assists with complex/problem situation; provides technical expertise; assists with training and instructing co-workers regarding operational procedures and proper use of equipment; and assists with supervision of co-workers by reporting employee problems and providing input on disciplinary action and employee performance evaluations.

Performs customer service functions; provides information/assistance regarding water, sewer, sanitation, or other services, procedures, documentation, fees, or other issues; distributes forms and documentation; responds to routine and complex questions or complaints; researches problems/complaints; and initiates problem resolution.

Analyzes customer accounts; receives and reviews billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption; identifies errors and problems; initiates problem resolution; and maintains and updates all files and accounts.

Enters new accounts, connections/disconnections, work orders, re-reads or other requests in department computer systems; assists customers in identifying needed services; provides information regarding services and fees; inputs data; and creates and updates work orders.

Minimum Qualifications:

High school diploma or GED required; three years of experience in customer service or related field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: None.

Supplemental Information:

• To be considered for this position, you must pass a pre-hire assessment. Qualified applicants will receive a link via email to take the assessment. Please check your spam/junk folder.

You will be evaluated on Filing, Spelling, Math, MS Word and Data Entry. Please read and follow all instructions before beginning each assessment module. The time limit for each assessment module will be displayed on the screen, and are listed below:

Module Time Limit Passing Overall Score

Filing 10 minutes 70% Spelling 10 minutes 70% Math 15 minutes 70% MS Word 15 minutes 70% Data Entry 3 minutes 6000 Net Key Strokes per hour

TOTAL TIME: 53 minutes

• Offer is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.