Customer Care Representative (Second Shift)

Since our founding in 1956, the Jacuzzi® Brand has transformed into the contemporary Jacuzzi Group, establishing itself as the leading manufacturer of high-quality products for both indoor and outdoor environments in over 60 countries worldwide. We’re thrilled to announce that Jacuzzi Bath Remodel, our fastest-growing division, has successfully opened 7 new locations across the nation in less than 3 years! By fusing premium materials, a friendly and knowledgeable sales team, and skilled in-house certified installers with over 60 years of proven excellence, we are committed to achieving unparalleled levels of customer satisfaction.

Jacuzzi Bath Remodel of Arizona is Currently Hiring Customer Care Representatives

If you enjoy providing outstanding customer service, have a great personality, and want to develop a lasting career; we want you to join our team! Our ideal candidate will have previous customer service experience, a strong background in exceeding customer expectations, and will be extremely detail-oriented, reliable, and efficient. At Jacuzzi Bath Remodel of Arizona, you have an opportunity to personally thrive and be part of a culture where you are valued.

DUTIES/RESPONSIBILITIES

• Review orders/projects to ensure proper product inclusion in contracts.
• Provide feedback to Jacuzzi Sales Representatives regarding measurements or pricing issues.
• Conduct welcome calls with new clients to review ordered products and assign installation dates.
• Review quality standards and customer satisfaction/reviews in a timely manner.
• Provide excellent customer service to current and past clients.
• Assist customers during the period between sales and installation.

HOURS/PAY

• Full-time Monday to Friday (Second Shift 11:30am-8:00pm) and every other Saturday (OT at time and a half).
• Hourly pay rate of $19
• Hybrid Schedule available after training

Requirements

REQUIRED SKILLS/ABILITIES

• Customer service and data entry experience.
• High attention to detail.
• Basic computer knowledge.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Construction contract experience (preferred).

Benefits

• Hourly pay rate $19.00 to start with advancement opportunities
• Full medical, dental, vision, life insurance plans
• Paid vacation and holidays
• Paid Training
• 401(k)
• Advancement Opportunities