Pinnacle Propane Lawrence , KS 66045
Posted 2 days ago
Job Title: Customer Care Representative
Department: Support/Customer Care
FLSA Status: Non-Exempt (Seasonal)
Reports To: Customer Care Supervisor
Are you ready to be part of a dynamic and dedicated team? Pinnacle Propane, a leading propane distribution business operating in nine US states, is looking for an Customer Care Representative to join our team. At Pinnacle Propane, we are committed to providing exceptional service to our customers and employees.
Why Join Pinnacle Propane?
At Pinnacle Propane, we value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy:
Community Volunteering Day: A paid day off to give back to the community and make a difference.
Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones
Position Summary
The Customer Care Representative (CCR) is expected handle all day-to-day front-office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position furthermore ensures the efficiency and effectiveness of the administrative activities executed in the front office
Essential Job Functions
Answering calls and handling customer queries
Adhere to assigned schedule and perform all assigned task
Provide first level support for customer complaints or issues
Research/resolve customer inquires
Discuss with direct supervisor, results of their daily, weekly, and monthly performance
Accountable for satisfactory daily call answer rate and first call resolutions
COMPETENCIES
PERFORMANCE MEASUREMENTS
Independently performs tasks of a routine nature
Consistently delivers quality work during allotted timeframes
Demonstrates appropriate organizational skills
Understands and ensures compliance with company policies and procedures
QUALIFICATIONS AND REQUIREMENTS
Education:
High School diploma, GED
Experience / Abilities:
Effective communication skills and ability to interact with all employees and customers
Ability to resolve customer inquiries while maintaining a professional and calm demeanor
Ability to remain organized and focused on attention to detail in a fast-paced environment
Proficient in Microsoft Office Suite or related software
Use of Microsoft Office & generally have high level of computer skills
English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
TRAVEL AND HOURS
This position is full-time, standard operating hours
Minimal travel may be required with this position as part of support responsibilities
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
EEO Statement
Pinnacle Propane is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pinnacle Propane complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.
Pinnacle Propane