Customer Care Representative

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Job Summary

As an Associate Customer Care Representative your role is to provide excellent customer service. You will process customer orders, handle inquiries, and resolve basic problems to ensure customer satisfaction.

Primary Responsibilities

• Responding to basic inquiries via phone, email, and/or chat in a timely and professional manner.

• Providing customers with basic product and pricing information

• Entering and maintaining accurate customer orders using various software applications.

• Handling basic issues and complaints in a professional, courteous manner, while escalating complex issues to others.

• Collaborating cross-functionally to provide accurate and timely information to customers.

Requirements

• Have excellent written and verbal communication skills.

• Have a positive attitude and willingness to learn.

• Have a keen attention to detail.

• Be able to work well in a busy and dynamic team environment.

• Possess technical aptitude and willingness to learn various software systems.

Outcomes / KPIs

• Customer satisfaction

• Order accuracy

• Order processing time

Compensation and Benefits

• The base pay for this position ranges from $16.00 per hour to $22.00 per hour depending on the geographic region.

• Dependent on the position offered, annual bonusses and other forms of compensation may be provided as part of the compensation package.

• Novanta supports all aspects of your life's needs. This position provides a full range of medical, financial, and other benefits to make your quality of life better.

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.