Customer Care Representative

MSC Industrial Direct Co., Inc. Wood Dale , IL 60191

Posted 3 months ago

Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 3792

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Wood Dale, IL

State or Province : Illinois (US-IL)

Potential Work Location : United States : Illinois : Wood Dale

Customer Care Representative

MSC is growingand goingstrong. We seek an attentive listener and communicator to answer inbound calls, sell MSC products, and help resolve questions and service issues. In this role you will apply your skills and knowledge to provide exemplary customer service to foster customer satisfaction, account retention and revenue generation.


Use your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction.

  • Answer inbound calls to sell MSC products and resolve customer product and service issues by providing sales-related solutions.

  • Communicate customer concerns to management to ensure the most effective and lasting resolution.

  • Resolve basic credit and collection issues.

  • Respond to customers via email, chat, and text and take appropriate action based on customer, product and sales knowledge.


The customer-focused team player we seek should have these qualifications.

  • Solid verbal and written communication skills

  • Some inbound/outbound telephone sales, outside sales, customer service or industry experience

  • Computer literacy and proficiency with email, internet browsers and the Windows operating system

  • Basic arithmetic skills

  • High school diploma or equivalent


People. Collaboration. Insight. That's how you build something that works.

Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

Nearest Major Market: Chicago

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Customer Care Representative

MSC Industrial Direct Co., Inc.