Customer Care Representative

Do you enjoy providing superior customer service? Are you professional and detail-oriented? If so, Mast Roofing and Construction in Reading, PA is searching for someone like you! We are seeking a full-time Customer Care Representative to join our dedicated team!

We proudly provide competitive pay of $18 an hour, depending on experience level, along with SPIFFS and bonuses. Our construction company also provides this customer service role with excellent benefits, including:

• Medical

• Dental

• Vision

• PTO

• Paid holidays and birthdays

• Personalized training

• 100% IRA match up to 3%

• Year-end bonus

Your skills are in demand - submit your application and let us connect you with your next career move!

THE TYPE OF CUSTOMER CARE REPRESENTATIVE WE'RE LOOKING FOR

• Excellent communication and customer service skills

• Fantastic phone skills

• Attentive to detail

• Possession of a growth mindset

• Proficient sales and persuasion tactics

• Process follower who values adhering to a well-thought-out process to ensure an excellent client experience

WHAT IT'S LIKE TO BE OUR CUSTOMER CARE REPRESENTATIVE

Your day as a Customer Care Representative starts with answering incoming calls from clients, ensuring they feel heard and valued. You follow a clear script, asking the right questions to gather all the necessary details. As you enter the information into the computer program, you stay organized and efficient. Throughout the day, you're scheduling service calls and estimates, making sure everything runs smoothly. You also make outbound calls to confirm appointments, keeping clients informed and happy. Every interaction feels purposeful, and you know you're making a difference!

ABOUT OUR ROOFING AND CONSTRUCTION COMPANY

We are a faith-based, family-run full-service residential and light commercial roofing and construction company. For over 27 years, we have built an exceptional reputation as a company that truly cares about the needs of our customers. We rely on our expert training, the best in cutting-edge technology, and our extensive experience to provide the best workmanship and results. We don't just aim to meet our client's expectations; our goal is to exceed them! This is why we have a 100% customer satisfaction guarantee that we honor on every job.

OUR SUPPORTIVE CULTURE

We truly value our great employees and their families! We have an excellent work environment and a positive, fun culture where upward mobility and career development are always on the radar. Bring your winning attitude and ideas to our great business model, so that together we can take Mast Roofing and YOU to even greater levels of success!

If you think this customer service job fits what you are looking for, then applying is a snap. The initial application process should take you less than 3 minutes to complete. Good luck!