Customer Care Representative

Lennar Chantilly , VA 22022

Posted 8 months ago

Job Description:

Overview

Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities

  • Manages completion of quality home repairs within standards set by company and industry specifications

  • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager

  • Contact homeowner within 24 hours and inspect calls within 72 hours

  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

  • Monitors business partners work for completion and satisfaction of repairs

  • Completes minor home repairs; obtains customer's approval for completed work

  • Monitors status reports for accuracy

  • Expedites emergency repairs

  • Assists in maintaining community standards

  • Meets and greets homeowners during orientation walk

Qualifications

  • Minimum High School or GED preferred.

  • Minimum 2 years customer service experience required, preferably with a homebuilder

  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

  • Able to analyze problems, determine solutions, and produce desired outcome

  • Intermediate to advanced PC skills (Microsoft Word and Excel)

  • Excellent verbal and written communication skills

  • Must possess professional attitude to represent company in a positive manner

  • Valid Driver's License and good driving record

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Care Coordinator

Lennar

Posted 7 days ago

VIEW JOBS 11/8/2019 12:00:00 AM 2020-02-06T00:00 Job Description Overview Answer all customer care telephone calls and inquiries. Process and administer all customer care and quality assurance related paperwork and information. Maintain customer care records and support department activities. Responsibilities * Receive and Return all Customer phone calls within 24 hours * Log phone calls * Communicate phone call messages to appropriate Field Representative * Make sure customer received a call back from appropriate representative within a communicated time frame * Enter all inspection report information in the CFT program as identified service orders * Send 30 Day and 360 Day histories to homeowners with cover letter * Send service orders via fax to all contractors with noted date for work and/or delinquent date * File all documentation in warranty file and keep with other department file in a central folder * Enter all completed service orders * Process UW Requests when work complete and invoices are submitted * Make a service order entry identifying information in letters sent to customers on history * Water intrusion list is to be logged daily and followed through * Weekly report of open service orders is to be generated and sent to the Field Representatives Qualifications * Minimum High School or GED required * 1 year customer service experience, preferably with a homebuilder * Intermediate to advanced PC skills (Microsoft Word and Excel) * Excellent verbal and written communication skills * Must possess professional attitude to represent company in a positive manner * Team player * Excellent interpersonal skills Lennar Chantilly VA

Customer Care Representative

Lennar