Customer Care Representative

Lennar Chantilly , VA 22022

Posted 8 months ago

Job Description:


Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.


  • Manages completion of quality home repairs within standards set by company and industry specifications

  • Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager

  • Contact homeowner within 24 hours and inspect calls within 72 hours

  • Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

  • Monitors business partners work for completion and satisfaction of repairs

  • Completes minor home repairs; obtains customer's approval for completed work

  • Monitors status reports for accuracy

  • Expedites emergency repairs

  • Assists in maintaining community standards

  • Meets and greets homeowners during orientation walk


  • Minimum High School or GED preferred.

  • Minimum 2 years customer service experience required, preferably with a homebuilder

  • Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

  • Able to analyze problems, determine solutions, and produce desired outcome

  • Intermediate to advanced PC skills (Microsoft Word and Excel)

  • Excellent verbal and written communication skills

  • Must possess professional attitude to represent company in a positive manner

  • Valid Driver's License and good driving record

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Customer Care Representative