Lennar Corp., Fort Myers , FL 33912
Posted 2 days ago
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Welcome Home! Build your career with Lennar! As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. Title of Position: Customer Care Representative The Customer Care Representative responds to and handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing service requests and purchase orders, expedite repairs and ensure homeowner satisfaction.
Minimum High School or GED required
Minimum 2 years customer service experience required, preferably with a homebuilder
Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
Able to analyze problems, determine solutions, and produce desired outcome
Intermediate to advanced PC skills (Microsoft Word and Excel)
Excellent verbal and written communication skills
Must possess professional attitude to represent company in a positive manner
Valid Driver's License and good driving record Contacts Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners. Regular contact with the general public. Frequent external contacts where matters discussed require resourcefulness, patience, clarity and tact. Physical Requirements Some office work which may require the ability to occasionally bend, stoop, reach, lift, move and carry office materials and supplies weighing 50 pounds or less. Finger dexterity is required to operate a computer keyboard and calculator. Able to drive a vehicle. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates. FLSA Status Non
Exempt Lennar Core Values Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community. Life at Lennar! Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family. When You Join:
Health Insurance
Medical, Dental & Vision
Vacation
3 weeks of vacation per year to start
Holidays, Sick Leave, & Personal Days
401(k) Savings Plan with company match
Paid Maternity & Bonding Leave
New Hire Referral Bonus Program
Product Purchase Discount for Associates
Associate Assistance Plan
Everyone's Included Day
In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
And More! Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Manages completion of quality home repairs within standards set by company and industry specifications.
Respond to homeowner service calls as assigned by the Customer Care Regional Call Center, Customer Care Coordinator and/or Customer Care Area Manager.
Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request.
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner.
Monitors business partners work for completion and satisfaction of repairs.
Open and close Web Requests, Service Requests and Work orders, as needed.
Completes minor home repairs; obtains customer's approval/signature for completed service requests.
Monitors status reports for accuracy.
Expedites emergency repairs.
Assists in maintaining community standards.
Perform Demonstrations, Celebrations and 30 day post close homeowner walks.
Participates in rotation of After Hour On Call.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Lennar Corp.,