Customer Care Representative

Lending Club Westborough , MA 01580

Posted 2 months ago

Current Employees/Contractors of Lending Club: Please apply via your internal Workday AccountLendingClub (NYSE: LC) was founded in 2007 under the belief that a technology and data-driven marketplace can improve the way people access and invest in credit, creating value for both sides. Since then, we've helped millions of Americans take control of their debt, pursue their dreams, and invest in their future all in a fair, transparent, and affordable way. Today we're the world's largest online credit marketplace, facilitating billions of dollars in loans annually, and we're leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality.

About the Role

Within Lending Club, LendingClub Patient Solutions is the fastest growing third party financing brand today, offering attractive financing to both the elective healthcare and private education markets. At LendingClub, we foster an environment where people look forward to coming to work and feel a sense of accomplishment, appreciation and genuine camaraderie. We staff our team with highly competent, motivated individuals who share our desire for excellence and innovation. We're located in Westborough, MA.

What You'll Do

We are looking for a person with a passion and dedication to service excellence. Our fast-paced, dynamic team environment, involves both outbound and inbound customer care. You'll use email, chat and telephone systems in order to respond to questions about our programs, assist clients in navigating our website, and initiate calls to resolve member issues. You are the first point of contact with current and future customers, so maintaining timely and efficient responses is very important to the continued success of Lending Club. This position reports to the Customer Care Manager.

About You

  • Customer service experience in a professional/ office environment.

  • Ability to work in a very dynamic environment with strong multi-tasking required. High attention to detail required

  • Experience with automated customer service platforms

  • A professional, helpful, and friendly attitude coupled with the ability to listen, teach, and elicit information efficiently - we're a team-oriented environment

  • Experience within a metrics driven organization

  • Excellent customer relationship skills. A strong problem solver with an interest in resolving customer issues. Ability to work independently and efficiently.

  • Excellent writing, email, phone and organization skills, including extremely strong grammatical skills. Strong verbal communication skills coupled with strong computer skills.

  • Willingness to make a difference and be creative

  • Ability to type at least 40 WPM

  • Work Monday through Friday from 11:30 AM to 8:00 PM shift

  • BA/BS preferred

LendingClub is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

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Customer Care Representative

Lending Club