Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are seeking several
Customer Care Representatives to work for a one of our top Healthcare Corporations located in Albany, NY!
Monday through Friday 8:30 AM to 5:00 PM
Pay Rate: $16.50 per hour
Duration: 5 Month Contract Job
Customer Care Call Center Rep will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Receives inbound calls and places follow-up telephone calls and e-mails to answer customer questions.
Analyzes problems and provides information plus solutions.
Operates a computer to obtain and extract information plus documents information, activities and changes in the database.
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Required to meet department goals.
High School diploma or equivalent.
Ability to operate basic equipment required plus data entry, documentation and Word skills.
Must have 1 year of Call Center or Customer Service experience.
Good communication skills, both verbal and written.
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group-rate insurance options available immediately upon hire ( Available for purchase and administered by a designated third-party vendor)
Important information: This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the
SUBMIT RESUME button below. Please email Kim Smith at for any additional questions about the job posting.
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.