Customer Care Representative
Are you ready to make a difference?
School Specialty is dedicated to changing education for the better.
That means working closely with educators, sharing experience, and traveling into unchartered territories together.
Are you ready to join us on the journey?
This position reports to a Customer Care Supervisor or Manager and is responsible for building positive customer experiences.
Complete work by receiving, investigating, processing and responding to customer inquiries.
We are looking for a highly motivated professional that wants to be part of a winning team.
We give you the opportunity to work at a company where you can contribute, grow, and make your own path to success.
The rest is up to you.
Summary of essential job responsibilities First line of contact for customer or sales reps inquiries via phone, fax, internet, and/or mail regarding orders, returns, shipments and education products and services.
Partners with associates and/or School Specialty franchises to assure customers expectations are exceeded.
Identifies and resolves underlying root causes through research and analysis.
Develops customer, vendor, and product knowledge expertise.
Monitors customer orders, initiates tracers with carriers, and authorizes returns and/or credits including necessary transportation.
Responds to customers inquires and follows through to completion accurately and within customer timeframes.
Receives and processes phone and electronic orders.
Diffuses difficult customer situations in a professional manner.
Partners with sales team and solicits sale of new or additional educational products or services where applicable.
Exercises care within work environment to prevent injuries.
Support and follow all company safety policies and procedures Change is part of our daily routine, which means you have the chance to leverage your creativity and imagination every day.
Youll be encouraged to push the envelope, to lead through action, and to innovate regardless of your role.
Were shooting for nothing short of greatness.
These arent just words, this is how we work.
Are you up for it?
Minimum requirements Minimum 1 years customer service related work experience.
Minimum one year data entry and keyboarding experience.
Knowledge/Skills required Ability to perform business math calculations including profit margins.
Proficient in all Microsoft Office products.
Excellent written, verbal and interpersonal communication skills.
Problem-solving skills and ability to resolve discrepancies.
Strong organization skills and the ability to manage multiple tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Were determined to positively impact the future, one child at a time.
If you share our passion, we need to talk.
Imagine what we could do together.
Core Competencies Action Oriented Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Business Insight Applying knowledge of business and the marketplace to advance the organizations goals.
Collaborates Building partnerships and working collaboratively with others to meet shared objectives.
Building strong customer relationships and delivering customer-centric solutions.
Drives Results Consistently achieving results, even under tough circumstances.
Plans and Aligns Planning and prioritizing work to meet commitments aligned with organizational goals.
Disclaimers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
School Specialty, Inc.
is a Drug Free Workplace.
All applicants are subject to a drug screen and background check as a condition of employment.
EEO/AA including Vets and Disabled If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information.
School Specialty, Inc.