Cambria Eden Prairie , MN 55344
Posted 4 weeks ago
Job Description:
Cambria is searching for a dynamic team player that has a passion for customer service and wants to learn our business!
Essential Duties and Responsibilities:
Provide superior service to our business partners and customers by seeking and understanding the needs and expectations of internal and external customers
Develop and maintain positive customer relations and work cross functionally within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Work closely with business partners and customers to enter and verify a variety of Cambria product orders
Handle escalated issues, including claim analysis, guidance, address concerns and determine the best course of action for appropriate resolution via telephone and written correspondence
Thoroughly document customer interactions in a timely manner
Rotate duties among fellow team members to enjoy a variety of interactions and challenges
Other Duties as assigned by management
Requirements:
Ability to represent Cambria with enthusiasm and sincerity over the phone
Excellent interpersonal, verbal and written communication and active listening skills
Strong critical thinking, problem solving and conflict resolution skills
Understand and remember spatial relations among objects is helpful in assisting with orders
Demonstrate a positive attitude as well as an engaged, enthusiastic culture
High level of attention to detail
Experience working with multiple computer monitors and reference points
Ability to adapt quickly and multitask
Must be able to type a minimum of 50 words per minute
Minimum Requirements:
Education: High School diploma or equivalent, college degree preferred but not required
Experience: Minimum 1 year of Customer service, data entry and contact center experience preferred but not required
Systems: Microsoft Office, Google Suite, AutoCAD is a plus
Physical Requirements: This is an office position requiring phone and computer use.
Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas-philanthropy, our people, and the planet-we're doing just that.
For additional company information, please visit www.CambriaUSA.com
Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.
We are an equal opportunity employer.
Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPA
M/W/VET/DISABLED
Cambria