Percepta is currently looking for enthusiastic Customer Service Representatives for the AXZ Department. The AXZ Customer Service Representatives is responsible for providing timely and professional customer service in response to customer inquiries, PIN generation, information on the plans, and verifying PINs. The Customer Service Representative is responsible for learning and executing the complete call handling processes, and meeting expected customer service levels and business performance goals. It is the main contact center which provides live agent support to customer's inquiries related to this program
What You'll Do
Educate consumer via telephone and email, on current products while generating product excitement and ultimately driving the consumer to action
Explain services and special promotions to customers adhering to regulations
Document status of all calls indication appropriate outcome and follow up requirements
Required to meet specified goals and conversion metrics and maintain quality standards and adherence to all Client requirements.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
Make recommendations to implement improved processes
Achieve 'world-class' service with each consumer. World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase.
What You Need to Have
High School Diploma, GED or equivalent in relevant work experience required
Previous customer service experience
Ability to accurately type at a rate of 30wpm required
Ability to maintain the highest level of confidentiality
Intermediate computer skills required, i.e. Web Browsing, Email, Typing, MS Outlook, Excel and Word
Excellent interpersonal, written and oral communication skills
Ability to work in a team fostered environment
Ability to prioritize and organize work
Shifts are 8 hours between 8am and 8pm-Monday thru Friday
What We Offer
Complete product training to maintain knowledge in a dynamic environment.
Web resources and personnel will be available to assist with more in-depth concerns/inquiries.
Competitive salary and a comprehensive benefit package:
Health benefits for full time employees including Medical, Dental, and Vision coverage
Paid time off
Discounts on new vehicles
Discounts with local businesses and for entertainment venues
Outstanding employee recognition programs and events
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.
Teletech Holdings, Inc.