Customer Care Representative 2 - Percepta

Teletech Holdings, Inc. Melbourne , FL 32901

Posted 7 days ago

Percepta is currently looking for enthusiastic Customer Service Representatives for the AXZ Department. The AXZ Customer Service Representatives is responsible for providing timely and professional customer service in response to customer inquiries, PIN generation, information on the plans, and verifying PINs. The Customer Service Representative is responsible for learning and executing the complete call handling processes, and meeting expected customer service levels and business performance goals. It is the main contact center which provides live agent support to customer's inquiries related to this program

What You'll Do

  • Educate consumer via telephone and email, on current products while generating product excitement and ultimately driving the consumer to action

  • Explain services and special promotions to customers adhering to regulations

  • Document status of all calls indication appropriate outcome and follow up requirements

  • Required to meet specified goals and conversion metrics and maintain quality standards and adherence to all Client requirements.

  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties

  • Make recommendations to implement improved processes

  • Achieve 'world-class' service with each consumer. World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase.

  • What You Need to Have

  • High School Diploma, GED or equivalent in relevant work experience required

  • Previous customer service experience

  • Ability to accurately type at a rate of 30wpm required

  • Ability to maintain the highest level of confidentiality

  • Intermediate computer skills required, i.e. Web Browsing, Email, Typing, MS Outlook, Excel and Word

  • Excellent interpersonal, written and oral communication skills

  • Ability to work in a team fostered environment

  • Ability to prioritize and organize work

  • Shifts are 8 hours between 8am and 8pm-Monday thru Friday

What We Offer

  • Complete product training to maintain knowledge in a dynamic environment.

  • Web resources and personnel will be available to assist with more in-depth concerns/inquiries.

  • Competitive salary and a comprehensive benefit package:

  • Health benefits for full time employees including Medical, Dental, and Vision coverage

  • Paid time off

  • Discounts on new vehicles

  • Discounts with local businesses and for entertainment venues

  • Outstanding employee recognition programs and events

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.


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Customer Care Representative 2 - Percepta

Teletech Holdings, Inc.