Customer Care Representative 1 (Renewal Rep)

Sage Group Beaverton , OR 97075

Posted 3 months ago

Job TitleCustomer Care Representative AdvertSage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world's business heroesfrom single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they'll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status. Job DescriptionThe Customer Care Representative is responsible for generating and maintaining maintenance revenue in a defined territory. The Customer Care Rep will be engaging with existing Sage customers with expiring maintenance and support plans to secure their renewals of these plans and/or up sell to better plans. Provide pricing, issue sales quotes, process orders and answer any questions regarding all plans and pricing. Create sales leads for product cross sell and/or upsell for installed based sales team. Expected to meet and exceed assigned sales goals and objectives. Key ResponsibilitiesResponsibilities

Contacts customers with expiring/expired maintenance and support plans to secure the customer's renewal of these plans. Provides pricing, processes orders and answers any questions regarding the plans. If unable to contact the customer directly, business partner (if applicable) may be engaged for assistance.

  • Utilize customer relationship management tools to track and maintain accurate records of all activities, target close dates, sales potential and close probabilities.

  • Maintain and update customer records in the CRM system.

  • Maintain 100%+ of monthly sales quota and meet all key performance indicator objectives.

  • Maintain an assigned amount of daily talk time and a minimum number of calls.

  • Works to coordinate internal resources as necessary to help close opportunities and ensure satisfaction with customers.

  • Work in a team environment and maintain the high level of professionalism expected of the position

  • Protect company proprietary and confidential information

  • Other duties as assigned


  • College degree is preferred.

  • A minimum of 2 years customer service experience required, and 2 years of sales experience preferred.

  • Professional telephone manner.

  • Ability to work well with supervisors, peers, subordinates, and administrative personnel to accomplish sales targets.

  • Ability to multi-task in an efficient and professional manner

  • Ability to work with minimal supervision.

  • Strong oral and written communication skills and detail orientation

  • Working knowledge of Microsoft Windows software applications (Word, Outlook, and Excel)

  • SAP experience preferred FunctionSales CountryUnited States Office LocationBeaverton Location Region

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Ecomm Customer Service Rep I

Columbia Sportswear Company

Posted 3 days ago

VIEW JOBS 1/15/2020 12:00:00 AM 2020-04-14T00:00 General Position Summary: Maintain high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient and timely manner. Essential Functions/Responsibilities: Process moderate to high levels of consumer inquiries via telephone, e-mail and correspondence. Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear. Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries. Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy and support to others. Secondary Functions: Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization. Perform other related duties as assigned. Job Scope: Job may have some variation depending on the issues or problems that appear. Incumbent follows established department practices and procedures. Duties are performed under a moderate level of supervision, with specific directions given. Work is checked for accuracy and volume on a regular basis. Decisions are made within specific departmental guidelines. Interpersonal Contacts: Contacts are normally made with others both inside and outside the organization. Internal contacts may include the Customer Service Manager, upper-level management personnel, Customer Service staff and warehouse personnel. External contacts primarily consist of consumer interaction thru telecommunication, e-mail and correspondence. Contacts may include sensitive or confidential information. Incumbent occasionally initiates contacts on his/her own with 90% being by phone and the remainder via face-to-face interaction. Supervisory Responsibility: This position has no supervisory responsibility. Specific Job Skills: Possess knowledge of effective telephone customer service techniques and strategies. Ability to read, write and speak English with strong verbal and written skills. Must be proficient in keyboard use and word processing. Must be able to maintain calm demeanor while dealing with difficult or unhappy customers. Education: A high school education or equivalent Experience: A minimum of one year call center experience required. Experience in the apparel industry, specifically outdoor trail running is preferred. Job Conditions: Job requires hours that may exceed 8 hours per day and/or 40 hours per week during peak periods. Physical ability to use telephone, computer hardware/software including keyboard, type, sit and stand for extended periods of time, and occasionally lift/carry up to 10 pounds. Similar desk titles: n/a Columbia Sportswear Company and our portfolio of brands, including Columbia, SOREL, Mountain Hardwear and prAna, know a thing or two about adventures. After all, we've been on one for over 70 years, constantly working to perfect the art and enjoyment of the greater outdoors. Behind everything we make is an employee who's found that the greatest adventure starts with joining a company that offers them much more than just a paycheck. This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. For US/CAN Postings Only: At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need. Columbia Sportswear Company Beaverton OR

Customer Care Representative 1 (Renewal Rep)

Sage Group