Customer Care Representative 1 (Renewal Rep)

Sage Group Beaverton , OR 97075

Posted 3 months ago

Job TitleCustomer Care Representative AdvertSage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world's business heroesfrom single-person startups to large enterprises. Our people are passionate and positive. We inspire our colleagues to serve business builders everywhere and champion their success. As a FTSE 100 company with 14,000 colleagues across 24 countries, we do business the right way, while giving back to our local communities through the Sage Foundation. Sage is passionate about building a culture where our colleagues feel they can bring their whole selves to work. Where people know they'll be judged on their performance and behaviours - not their identity. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status. Job DescriptionThe Customer Care Representative is responsible for generating and maintaining maintenance revenue in a defined territory. The Customer Care Rep will be engaging with existing Sage customers with expiring maintenance and support plans to secure their renewals of these plans and/or up sell to better plans. Provide pricing, issue sales quotes, process orders and answer any questions regarding all plans and pricing. Create sales leads for product cross sell and/or upsell for installed based sales team. Expected to meet and exceed assigned sales goals and objectives. Key ResponsibilitiesResponsibilities

Contacts customers with expiring/expired maintenance and support plans to secure the customer's renewal of these plans. Provides pricing, processes orders and answers any questions regarding the plans. If unable to contact the customer directly, business partner (if applicable) may be engaged for assistance.

  • Utilize customer relationship management tools to track and maintain accurate records of all activities, target close dates, sales potential and close probabilities.

  • Maintain and update customer records in the CRM system.

  • Maintain 100%+ of monthly sales quota and meet all key performance indicator objectives.

  • Maintain an assigned amount of daily talk time and a minimum number of calls.

  • Works to coordinate internal resources as necessary to help close opportunities and ensure satisfaction with customers.

  • Work in a team environment and maintain the high level of professionalism expected of the position

  • Protect company proprietary and confidential information

  • Other duties as assigned

Qualifications

  • College degree is preferred.

  • A minimum of 2 years customer service experience required, and 2 years of sales experience preferred.

  • Professional telephone manner.

  • Ability to work well with supervisors, peers, subordinates, and administrative personnel to accomplish sales targets.

  • Ability to multi-task in an efficient and professional manner

  • Ability to work with minimal supervision.

  • Strong oral and written communication skills and detail orientation

  • Working knowledge of Microsoft Windows software applications (Word, Outlook, and Excel)

  • SAP experience preferred FunctionSales CountryUnited States Office LocationBeaverton Location Region

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Customer Care Representative 1 (Renewal Rep)

Sage Group