Pacific Office Automation Eugene , OR 97401
Posted 3 days ago
Pacific Office Automation is one of the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to twenty-eight branches located in nine western states. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.
At Pacific Office Automation, youll find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking a Customer Care Rep/Dispatcher for our office in Eugene, OR. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties:
Answer multi-line phone system
Use basic computer applications
Communicate with customers, technicians and salespeople
Schedule service calls
Record keeping
Bill out chargeable invoices and collecting on outstanding invoices
Meet monthly service goals
Generate reports
Process payments
Help with misc. administrative tasks
Qualifications:
1-2 years previous dispatch experience and/or customer service experience a plus (but we'll train the right candidate!)
Proven ability to multi-task and work under fast-pace environments while maintaining accuracy
Problem solver
Ability to calmly handle stressful situations
High attention to detail and strong organizational skills
Computer and customer service skills
Must have strong written and verbal communication skills
Must know how to use Microsoft Word and Excel
Previous admin experience is a plus +
Bi-lingual is a plus+
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA programs
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees differences because we know that diversity makes us stronger.
#LI-Onsite
#INDSP
Pacific Office Automation