Customer Care Rep, II

What You Need To Know

Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer great benefits like a tuition-free college education, wellness program, parental leave, vacation accrual, paid sick leave, and more. Please feel free to text 561-595-1510 when application is submitted. Include your "name and Customer Care Rep Indiana" in the text.

At Southern Glazer's, you'll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you're looking to fill your glass with opportunity, come join our FAMILY.

Overview

The Customer Care Representative II provides information to customers in response to inquiries about products and services. Assists customers placing product orders.

Primary Responsibilities

• Answer inquiries regarding customers' accounts

• Keypunch supplier and sample withdrawals

• Enter financial data into company records; issue credit and debit memos

• Handle returned mail

• Research shortage and miss shipped claims

• Process/enter orders and pick-ups

• Handle call volume from the customer service queue

• Process winery direct orders

• Responsible for scanning and indexing customer credit files into the imaging system

• Add/drop partners, self-incorporated accounts and inactive systems.

• Identify outdated, obsolete and duplicate documents from customer files

• Handle all salespersons changes at the beginning of each month

• Research returned mail with an incorrect address and make the necessary corrections

• Handle delivery claims, logs (shortage claims, miss ships, etc.) and error files

• Pull faxes and invoices off the printer and distribute to appropriate desks; communicate with Salesforce, customers, and Accounts Receivables

• Perform job in accordance with company and departmental policies and procedures

• Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• High school diploma or equivalency plus one year of experience

• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives

• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine

• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.