Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Customer Care Project Manager

Expired Job

Bayside Solutions Dublin , CA 94568

Posted 3 months ago

ROLE: Customer Care Project Manager

LOCATIONS: Pleasanton, CA

Bayside Solutions is seeking a Customer Care Project Manager. The ideal candidate is

Responsible for the research, coordination and management of assigned projects for a specific business. Scope of projects may include (but is not limited to) simplifying processes, improving efficiencies, and addressing issues arising from changing business needs, compliance issues, installation or coordination of emerging technologies, new systems and applications etc.
Acts as primary point of contact, information hub, and escalation point for smaller projects within an assigned function for all stakeholders including all functional departments, Clients, and Third Party Suppliers. Cost/financial impact generally under $5MM.
Principal duties and responsibilities include but are not limited to:

Project Management - establish and conduct meetings to communicate expectations, project roles, status updates, track open issues, and work with all groups and clients to resolve issues as required.
Scope project and develop Implementation Project Plan and Change Control process for distribution to project participants.
Gather and report project costing, identify risks and develop risk mitigation plans. Develop measurable project goals and objectives and monitor progress toward achievement.
Drive implementation consistency and quality through execution of project management best practices. Responsible for the project until deliverables are completed.
Identify and manage project dependencies and critical path items while ensuring project quality and utilizing and following appropriate methodologies.
Develop detailed project plans including documentation, testing and executing protocol, tasks, budgets, and timelines.
Conduct project post mortems and communicate lessons learned in order to identify successful and unsuccessful project elements.
Prior experience with Call center applications such as CRM, BPM and Knowledge Center tools is a plus.
Successfully build and manage relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices.
Clearly communicate achievements, roadblocks and risks associated with a project.
Deliver presentations and training courses including measurement, analysis, improvement and control.
QUALIFICATIONS

Bachelor s degree with minimum of 7 years of experience in related field (i.e. change management, business process design, etc.) with 2 years of experience in a management role or leading cross-functional projects.
Strong knowledge of MS Word, Excel, PowerPoint and Visio.
Travel may be required (could be as high as 10% on average), as business dictates, to and from Bay Area to LA area for team collaboration meetings, meetings with Senior Leadership and/or training opportunities.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Child Care Early Preschool Teacher

Bright Horizons

Posted 7 days ago

VIEW JOBS 11/10/2018 12:00:00 AM 2019-02-08T00:00 Job Description Looking for an early childhood educator to work with the two's age group. Apply now and feel like a super star! Each day at Bright Horizons, children will welcome you with an excitement and eagerness to learn from you! Your knowledge, patience, loving nature and enthusiastic passion for working with young children will ensure that each child develops confidence within a caring learning environment. Teaching toddlers at Bright Horizons, you will: * Encourage toddlers budding skills as they explore, sing, climb, catch, run and experiment * Enjoy collaborating with a talented team of early childhood professionals like yourself * Develop emergent curriculum that is designed to inspire children * Partner with parents to support, guide and share in their child's growth and development * Nurture your career aspirations and personal growth through unlimited opportunities * Impact the lives of children and families each and every day At Bright Horizons, we recognize our people are our greatest asset and support the whole person, enabling you to have the capacity, energy, and resiliency to successfully integrate work and personal life. Job Requirements * High school diploma/GED required * Related college-level course work or CDA course work preferred * CDA or working towards an Associate's or Bachelor's degree preferred * 12 Months of professional teaching experience preferred * Must meet state requirements for education and additional center/school requirements may apply Additional Information Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Having technical issues with your online application? Contact us at bhrecruit@brighthorizons.com or 855-877-6866. Bright Horizons Dublin CA

Customer Care Project Manager

Expired Job

Bayside Solutions