Customer Care Program Manager

Pacific Gas And Electric Company San Francisco , CA 94118

Posted 2 months ago

Requisition ID# 30829

Job Category : Project / Program Management

Job Level : Individual Contributor

Business Unit: Customer Care

Job Location: San Francisco

Department Overview

PG&E's Customer Energy Solutions department (CES) is responsible for designing, implementing and administering customer demand side management programs, including energy efficiency, distributed generation, demand response, and rate programs that help PG&E customers in Northern and Central California manage the energy use of their homes and businesses. PG&E has been a national leader in energy efficiency since 1976 and continues to recruit and develop individuals to carry the CES Department's legacy of effective energy efficiency programs on into the future. The talents, skill, enthusiasm, drive and team spirit of CES employees is truly the backbone of our success. This is your opportunity to join a dynamic team of energy professionals focused on delivering cost saving and carbon reducing energy efficiency programs and services to PG&E's 16 million customers.

Position Summary

This position is with the Non Residential Industrial Agriculture and Water Programs team in the Energy Efficiency organization but contributes to the success of all PG&E's Energy Efficiency portfolio. The Industrial Agriculture and Water team manages both internal programs and contracts with third party implementation firms (3rd Parties) as part of PG&E's energy efficiency portfolio, and collaborates with local, regional and statewide partners in developing and implementing energy efficiency programs. These programs focus on providing a broad offering of energy efficiency opportunities to industrial, agriculture and water customers. The successful candidate will manage at least one non-residential energy efficiency program with reach across several market segments through 3rd Party partners.

The successful candidate will have excellent written and verbal communication skills, as well as the ability to present information, status, issues and recommendations in a clear and concise manner. Furthermore, this candidate must have experience in energy efficiency programs including the tasks of invoice and cost management, strategy development, and coordination across internal and external stakeholder teams. Applicants should exhibit strong analytical qualities such as curiosity and critical thinking, with an eye toward identifying opportunities for market innovation and process improvements. Successful personnel in this role would be described as adaptable, results oriented, accountable, and problem solvers. Candidates should be prepared to provide examples which demonstrate these attributes.

Job Responsibilities include, but are not limited to:

  • Contract Management -actively manage contracts to ensure delivery of assigned/contracted energy savings within budget.

  • Ensure timely and accurate compensation payments to implementers/vendors and tracking/recording of associated energy savings.

  • Product Management: Be or become familiar with products associated with program assignments.

  • Budget Management: Develop and monitor program budgets and forecasts

  • Create new business opportunities for the program: Identify new partners, technologies, and delivery channels

  • No more than 10% travel expected in PG&E's territory.

Minimum Qualifications:

  • Bachelor's Degree, or equivalent experience
  • 3 years of related experience, or equivalent


  • Experience working in energy efficiency programs or conducting research focused on the Non-Residential market.

  • Knowledge and understanding of customer and utility business drivers

  • Demonstrated knowledge in at least on area of: energy efficiency, demand response, contract

management, project management, or related work

  • Experience in managing programs or a portfolio of projects including managing to a set budget and

series of goals.

  • Proficient with Microsoft Office Products including Word, Excel, PowerPoint, Access

  • Excellent verbal/written communications and interpersonal skills

  • Demonstrated ability to effectively manage multiple projects with demanding time constraints

  • Successful track record of working collaboratively with teams

  • Experience with Salesforce applications

  • Valid Driver's License

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Customer Care Program Manager

Pacific Gas And Electric Company