Customer Care Professional/Representative

Beazer Homes Columbia , MD 21044

Posted 3 months ago


This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.

Primary Duties & Responsibilities

  • Receives calls and review correspondence from homeowners.

  • Schedules appointments with homeowners.

  • Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.

  • Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.

  • Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.

  • Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.

  • Verifies completion of subcontractor workmanship and communications completion to office staff.

  • Authorizes billing requests after reviewing submitted charges for accuracy.

  • Performs other duties as assigned by Customer Care Executive.

Education & Experience

  • High school graduate or equivalent.

  • Three years customer service with three to five years construction experience.

Skills & Abilities

  • Detail oriented, with organization, management, follow-up skills.

  • Excellent customer service skills.

  • Excellent written communication and negotiating skills.

Technical Knowledge & Experience

  • Computer proficiency.

  • Thorough knowledge of construction methods and Company and government standards.

Physical Requirements

  • May visit construction sites where temperature, weather, and noise may vary.

  • May encounter electrical, dust, poor ventilation, dangerous machinery, moving objects, and toxic conditions.

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Additionally, an employee's job duties may change at any time, in the company's sole discretion.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inbound Customer Service Representative

Laureate Education, Inc.

Posted 4 days ago

VIEW JOBS 1/19/2020 12:00:00 AM 2020-04-18T00:00 Job ID 47080BR Date posted 01/17/2020 Institution Laureate Education, Inc. City Columbia The Inbound Customer Service Representative will answer incoming calls and inquiries, route calls to appropriate groups and provide information to the students. ESSENTIAL DUTIES AND RESPONSIBILITIES * Provide initial support for the enrollment team by steering prospects to the appropriate team for service. * Answer calls and respond to emails * Respond to customer inquiries both via phone and email * Route calls to appropriate resource * Identify and escalate issues * Document all calls and information according to standard operating procedures * Diagnose and escalate prospect, applicant, and student issues to the appropriate group to guide issue resolution. * Help to develop new strategies for success with respect to how efficiently and effectively we are servicing our external callers in guiding them to the appropriate team or department * Update job knowledge by studying product descriptions and participate in product training for the purpose of guiding prospects to the proper enrollment team. EDUCATION and/or EXPERIENCE * High School education, Bachelor's Degree preferred * Knowledge of administration and clerical processes * 2+ years of work experience in customer service or related field * Proficient in relevant computer systems and Internet applications * Excellent organizational, communication skills * Exceptional time management, follow-up, multi-tasking and problem-solving skills * Excellent communication, written and organization skills * Ability to work in a collaborative and fast paced environment Equal Employment Opportunity Our goal is to have a diverse workforce that is representative of our students and our communities. Laureate is an equal opportunity employer committed to hiring based upon merit. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform with or without reasonable accommodations. We do not discriminate on the basis of sex, race, color, religion, age, national origin, physical or mental disability, pregnancy, genetic information, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Laureate Education, Inc. Columbia MD

Customer Care Professional/Representative

Beazer Homes