Position Purpose: Make outbound calls and provide information and education regarding program features and requirements
Gather and verify demographic information
Document calls, ensure completion and accuracy and submit reporting to management
Gather information and encourage callers to perform a specific action based on the needs of the call campaign
Identify barriers being experienced by callers and solve any issue that may arise during a call campaign, including escalating potential crisis calls
Maintain performance and quality standards based on established call experience guidelines
Identify any trends related to outbound calls that may provide policy or procedure improvements or may affect the efficiency and success of the call campaign
Education/Experience: High school diploma or equivalent.
Associates degree preferred. 1 years of customer service, data entry or call documentation experience, preferable in a healthcare environment. Basic knowledge of Microsoft Applications. Previous call center experience preferred.
Knowledge of medical terminology preferred. Bilingual preferred.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.